Cassandra Fleming
Midland,MI
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Coordinator
Arnold Center
Midland, MI
02.2025 - Current
- Facilitated meetings with multidisciplinary teams to ensure comprehensive support for clients.
- Trained new staff on operational procedures and best practices for client engagement.
- Streamlined administrative processes, enhancing overall efficiency in service coordination workflows.
- Coordinated service delivery for clients, ensuring seamless communication between stakeholders.
- Advocated for clients' rights and needs, fostering positive relationships within the community.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Behavior Technician
Mercy Plus Autism Services
Saginaw, MI
10.2023 - 02.2025
- Assisted in data collection and analysis for client progress tracking.
- Monitored and recorded client behaviors to ensure consistency in interventions.
- Developed engaging activities to promote skill acquisition and social integration.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Dance Instructor
Infinity Dance Co.
New Lothrop, MI
01.2022 - 01.2023
- Designed and implemented engaging dance curriculum for diverse student groups.
- Organized annual recitals, coordinating logistics and promoting student achievements.
- Developed community outreach programs to increase student enrollment and engagement.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
Cosmetologist
Sisco Salon and Spa
Flushing, MI
01.2021 - 01.2023
- Delivered personalized hair and skincare consultations to enhance client satisfaction.
- Executed a variety of chemical treatments, ensuring adherence to safety protocols and product effectiveness.
- Developed innovative styling methods, increasing client retention and service quality.
- Evaluated and selected high-quality products for use in treatments, enhancing overall service offerings.
- Provided high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Educated clients on nail care products and maintenance for optimal results.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Cosmetologist
Halo Hair & Nail Co.
Flushing, MI
01.2018 - 01.2021
- Managed inventory and ordered supplies, optimizing resource availability for salon operations.
- Implemented new scheduling software, improving appointment management efficiency by streamlining processes.
- Fostered a positive team environment through mentorship and collaboration with fellow cosmetologists.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cosmetologist
Great Clips
Flint, MI
01.2016 - 01.2018
- Provided personalized consultations to assess client needs and preferences
- Maintained cleanliness and organization of salon equipment and workstations
- Developed strong relationships with clients to encourage repeat business
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
Associate of Arts - Psychology
Delta College
Midland, MI12-2026
Cosmetology License -
Mane Street Academy
Owosso, MI05-2016
High School Diploma -
New Lothrop High School
New Lothrop, MI05-2016
Skills
- Excellent communication skills
- Ability to quickly learn new concepts and techniques
- Ability to multi-task
- Precise attention to detail
- Organized
- Experience with caseload management and scheduling
- Fluent with basic computer tasks
- Multitasked direct casework while maintaining supervisory functions
- Experience working with diverse and sometimes challenging client population
Certification
- Licensed Cosmetologist - 2016
- CPR - 2025
Timeline
Service Coordinator
Arnold Center
02.2025 - Current
Behavior Technician
Mercy Plus Autism Services
10.2023 - 02.2025
Dance Instructor
Infinity Dance Co.
01.2022 - 01.2023
Cosmetologist
Sisco Salon and Spa
01.2021 - 01.2023
Cosmetologist
Halo Hair & Nail Co.
01.2018 - 01.2021
Cosmetologist
Great Clips
01.2016 - 01.2018
Associate of Arts - Psychology
Delta College
Cosmetology License -
Mane Street Academy
High School Diploma -
New Lothrop High School