Cassandra Funk
Amsterdam,NY
Summary
Experienced military background with exceptional attention to detail and vigilance. Excels in areas of communication as well as interaction with co-workers and other personnel. Well versed in customer service and completing tasks with minimal assistance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Seasonal Operations Supervisor/Operational Lead
Kohls
10.2016 - 05.2020
- This position was originally offered as a seasonal sales opportunity before I was offered full time employment prior to holiday season ending
- I was tasked with ensuring the store was shoppable by customers while maintaining an approachable posture and providing a friendly interaction to assist in customer questions regarding inventory availability
- I quickly transitioned into a role where I was cross trained in other aspects of sales and marketing
- These duties included customer service regarding returns and billing questions
- As well as back stocking inventory, ensuring the sales floor is full to maintain an increase in profit and providing a personal shopper for customers
- Prior to leaving I was responsible for cash inventory and trusted with updating records in the system verifying previous days sales matched the cash deposit.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
Restaurant Server
IHOP
06.2014 - 12.2014
- With five years of experience working in busy eating establishments
- I was friendly and upbeat while dealing with customers, strong organization, teamwork and interpersonal skills
- Reliable, punctual and flexible professional with multitasking and planning abilities
- I worked hard to promote customer comfort and enhanced experiences by answering questions and responding to concerns
- Assisted customers who had dietary restrictions and allergies by helping them choose items from the menu
- Maintained a clean work environment where food was being prepped and brought out and kept coffee stocked for each shift
- I was also in charge of making sure each server did closing duties and ensured cleanliness of dining area before leaving their shift.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Electrician
United States Marine Corps
06.2012 - 11.2013
- I worked on preventative maintenance and operation of generators and other communication equipment that valued in excess of 1 million dollars
- That very equipment was utilized in field exercises as well as hurricane and other inclement weather situations for rapid and emergent deployment
- My duties also included maintaining detailed records for the maintenance and inventory while also assigning daily tasks to be completed
- Communication
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Leadership
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Sandwich Artist
Subway
09.2006 - 10.2011
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
Education
High school diploma -
Broadalbin-Perth High School
09.2006 - 06.2010
HFM Boces (vocational and certification in criminal justice - undefined
Associates Degree - General Studies
Fulton Montgomery Community College
05.2017
Skills
- Customer Service
- Interpersonal skills
- Attention to detail
- Crisis Management
- Asset Protection
- Adaptability
- Selfless service
- Teamwork
- Personal Management
- Consumer Behavior
- Employee Relationships
- Capital Expenditures Oversight
- Coordinating Personnel
Timeline
Seasonal Operations Supervisor/Operational Lead
Kohls
10.2016 - 05.2020
Restaurant Server
IHOP
06.2014 - 12.2014
Electrician
United States Marine Corps
06.2012 - 11.2013
Sandwich Artist
Subway
09.2006 - 10.2011
High school diploma -
Broadalbin-Perth High School
09.2006 - 06.2010
HFM Boces (vocational and certification in criminal justice - undefined
Associates Degree - General Studies
Fulton Montgomery Community College
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