Cassandra Gamez

• Conducted intakes and departures, ensuring accurate data entry and documentation.
• Generated reports to track youth progress and program effectiveness.
• Supervised staff and clients, maintaining a safe physical environment.
• Coordinated daily briefings to enhance communication among team members.
• Demonstrated de-escalation techniques to manage challenging situations effectively.
• Collaborated with families, schools, and mental health providers on youth welfare initiatives.
• Maintained comprehensive records of activities, progress notes, and incidents.
• Facilitated recreational activities and workshops focused on self-development and education.

• Executed cashier responsibilities by processing payments, issuing receipts, and handling change.
• Conducted regular inventories to monitor stock levels and prevent shortages.
• Demonstrated product features to align with customer needs and enhance sales.
• Ensured cleanliness of store environment, including floors, windows, and displays.
• Processed returns, exchanges, and refunds in compliance with company policies.
• Maintained current knowledge of store merchandise and related policies.
• Provided information on store products and services through incoming telephone calls.
• Greeted customers, delivering exceptional service to foster loyalty.

Provided exceptional customer service to enhance customer satisfaction and loyalty.

• Developed positive relationships with customers through friendly and professional interactions.
• Maintained professionalism in challenging situations to effectively resolve issues.
• Answered inquiries, delivering accurate information on products and services.
• Identified areas for improvement in customer service processes and recommended actionable changes.
• Maintained detailed records of customer interactions for future reference and analysis.
• Performed administrative tasks, including filing, updating databases, and generating reports.
• Collaborated with sales team to monitor inventory levels and address item-related concerns.