Kayleigh Pingel
Menasha,WI
Summary
A dedicated and compassionate human services professional with strong background in case management and mental health services. Demonstrates skills in effective communication, problem solving, and conflict resolution. Focused on team collaboration and achieving positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Youth Care Worker
Positive Alternatives
Neenah, WI
07.2024 - Current
- Proved direct care and support to youth residing within the program.
- Monitored daily activities, ensuring safety and compliance with organizational policies.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Ensured proper medication administration for individuals under my care.
- Worked collaboratively with other team members to support youth in achieving optimal outcomes.
Care Manager
Lakeland Care Inc
Green Bay, WI
05.2023 - 06.2024
- Developed personalized care plans to meet individual client needs and preferences.
- Advocated for client access to resources, enhancing overall well-being and support systems.
- Managed complex caseloads of 30 or more clients, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Coordinated services to support clients long term care outcomes.
- Established strong relationships with clients and families to foster trust and engagement.
Housing Stability Coach
Newcap, Inc
Green Bay, WI
10.2022 - 05.2023
- Provided intensive case management services to individuals with disabilities experiencing chronic homelessness.
- Connected individuals with resources to support them in maintaining housing and stability.
- Completed home visits, assessments, and documentation in an timely manner to ensure optimal outcomes for individuals.
- Collaborated with case management team to meet standards set by HUD for supportive housing programs.
- Fostered positive relationships with other community agencies and businesses in order to provide ongoing support to individuals.
Sales Associate
Menards
Appleton, WI
04.2022 - 10.2022
- Assisted customers in product selection, providing exceptional service and building rapport.
- Maintained product displays and inventory organization to enhance customer experience.
- Trained new associates on store policies, procedures, and product knowledge.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Built relationships with customers to encourage repeat business.
Program Coordinator
COTS, Inc
Appleton, WI
05.2021 - 04.2022
- Managed day-to-day functioning of a transitional shelter program, including coordinating building maintenance, educational programming, and daily living skills training
- Provided case management services to women experiencing homelessness.
- Facilitated group educational sessions that supported individuals in achieving and maintaining goals.
- Connected individuals with community resources that provided ongoing support in areas of health care, job training, and financial stability.
- Participated in community outreach for fundraising.
Lead Mental Health Specialist
Lutheran Social Services
Appleton, WI
02.2020 - 05.2021
- Worked directly under program supervisor to manage two community based residential facilities serving individuals with significant and persistent mental health and/or AODA diagnoses.
- Developed individualized treatment plans based on client assessments and mental health needs.
- Monitored client progress, adjusting treatment plans to ensure alignment with therapeutic goals.
- Provided crisis intervention strategies, ensuring immediate support during acute mental health episodes.
- Trained new staff on best practices in mental health support and client engagement techniques.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Maintained detailed records of clinical interventions, progress notes, treatment plans, and other documentation required for regulatory compliance.
Mental Health Specialist
Lutheran Social Services
Appleton, WI
10.2013 - 02.2020
- Provided crisis intervention to ensure immediate safety and support for clients in distress.
- Facilitated group therapy sessions, promoting peer support and shared experiences among participants.
- Educated clients on coping strategies and life skills to enhance overall well-being and resilience.
- Promoted client self-advocacy by assisting them in understanding their rights within the mental health system.
- Supported ongoing recovery efforts by connecting patients with community resources and support networks upon discharge.
- Administered medications to clients per company policy and state regulations.
Education
Bachelor of Arts - Social Work
University of Wisconsin-Whitewater
Whitewater, WI05-2013
Skills
- Leadership
- Case Management
- Program Management
- Problem Solving
- Documentation
- Professional Communication
- Life skills Instruction
- Medication Management
Certification
- Certified in Medication Administration by the State of Wisconsin.
Timeline
Lead Youth Care Worker
Positive Alternatives
07.2024 - Current
Care Manager
Lakeland Care Inc
05.2023 - 06.2024
Housing Stability Coach
Newcap, Inc
10.2022 - 05.2023
Sales Associate
Menards
04.2022 - 10.2022
Program Coordinator
COTS, Inc
05.2021 - 04.2022
Lead Mental Health Specialist
Lutheran Social Services
02.2020 - 05.2021
Mental Health Specialist
Lutheran Social Services
10.2013 - 02.2020
Bachelor of Arts - Social Work
University of Wisconsin-Whitewater