Cassandra Garcia
Brownsville
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Sales Associate
Torrid
Brownsville
08.2022 - 03.2025
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained strong relationships with clients by providing exceptional customer service.
Customer Service Retention Specialist
Quince
Remote
11.2023 - 08.2024
- Frontline customer service for a luxury Direct to consumer retailer handling outbound calls as well as chat/email.
- Call types include order and account maintenance with a focus on customer retention.
- Skills include: Gorgias and Aircall proficiency for handling of customer contacts.
- Google suite proficency and an ability to self-start while working remotely in a slack driven environment
- Identified customer needs and offered appropriate solutions.
- Responded to customer inquiries and complaints via phone, email, and chat.
- Monitored customer satisfaction levels using surveys and feedback forms.
- Maintained up-to-date knowledge of company policies and procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Teleperformance USA
Brownsville
11.2019 - 04.2021
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Maintained up-to-date case documentation for future reference.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
Youth Care Worker
Southwest Key Program
Brownsville
10.2018 - 07.2019
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Encouraged completion of daily chores and personal hygiene practices.
- Documented child progress, reporting extreme changes in behavior.
- Reported incidents that negatively affected child safety.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Cashier
Peter Piper Pizza Inc
Brownsville
10.2013 - 08.2018
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
High School Diploma -
Pearland High School
Pearland, TX06.2013
Some College (No Degree) -
Texas State Technical College - Harlingen
Harlingen, TXSkills
- Customer service-oriented
- Client account management
- Written and oral communication skills
- Computer Literacy (Microsoft office)
- Data Entry
- Meticulous attention to detail
- Organization
- Multitasking
- Conflict resolution
Languages
2,
Education and Training
other,other
Timeline
Customer Service Retention Specialist
Quince
11.2023 - 08.2024
Sales Associate
Torrid
08.2022 - 03.2025
Customer Service Representative
Teleperformance USA
11.2019 - 04.2021
Youth Care Worker
Southwest Key Program
10.2018 - 07.2019
Cashier
Peter Piper Pizza Inc
10.2013 - 08.2018
High School Diploma -
Pearland High School
Some College (No Degree) -
Texas State Technical College - Harlingen