Tiffany Charlton
Loganville
Summary
Customer-focused professional with over six years of hands-on experience in high-volume service environments. Adept at handling customer inquiries, resolving issues efficiently, and maintaining positive client relationships. Demonstrates strong communication, critical thinking, and conflict resolution skills developed through roles in retail and healthcare settings. Committed to providing exceptional customer service with integrity and professionalism. Eager to bring strong interpersonal skills and a solutions-oriented mindset to a bank customer service role.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dicks sporting goods
Tucker
10.2023 - Current
- Eagerly embrace new tasks, ensuring timely completion with high-quality results, demonstrating strong work ethics and punctuality.
- Identify customer needs and provide tailored solutions, consistently improving sales performance through strategic analysis and problem-solving.
- Work effectively within a team, contributing to a positive work environment and enhancing overall store productivity.
- Drive sales by actively engaging with customers, achieving and surpassing sales targets through effective communication and customer service skills.
Nursing School clinical Experience
Herzing University
Atlanta
01.2023 - 10.2023
- Led clinical tasks, ensuring patient care excellence and adherence to protocols, resulting in zero compliance issues.
- Completed and passed Courses in Pharmacology, Pathophysiology, Nursing fundamentals, and Health Assessment.
- Bathed, changed, and fed patients suffering from discomfort, ailments, and disabilities to provide extra assistance and care.
- Reviewed charts, doctor notes, and test results to gather information on patients.
- Worked well in a team setting, providing support and guidance.
- Worked alongside experienced nursing professionals to learn new procedures.
- Maintained personal growth and development through an ongoing process of formal and informal education.
- Coordinated patient care with medical teams, enhancing treatment outcomes and patient satisfaction.
- Implemented clinical protocols, ensuring compliance and zero discrepancies in patient care standards.
- Facilitated interdisciplinary communication to enhance patient care plans and improve overall patient outcomes.
Active Ambassador Lead
Kohl's department stores
Snellville
10.2018 - 01.2022
- Eager to learn and adapt quickly, consistently demonstrating strong work ethics and punctuality in all tasks.
- Directed team operations, achieving sales targets consistently and enhancing overall store performance through strategic planning and execution.
- Mentored and trained new team members, fostering a collaborative environment that improved team efficiency and morale.
- Processed POS transactions, including checks, cash, and credit purchases.
- Provided superior customer service leadership by greeting and assisting customers.
- I assisted customers by answering questions and fulfilling requests.
- Over six years of customer service experience.
- Provided exceptional customer service, resolving issues promptly and maintaining a 4.8/5 customer satisfaction rating.
Education
Associate - Nursing
Atlanta Technical College
Atlanta01-2027
Associate of science - Health Sciences
Georgia State University
Atlanta, GA01.2022
Skills
- Critical thinking
- Adaptability
- Problem-solving
- Communication
- Teamwork
- Time management
- Customer Satisfaction
- Clinical Care
- Health Assessment
- Pharmacology
- Patient Care Excellence
- Problem solving
- Customer relationship management
- Adaptability in Fast-Paced Environments
- Cash Handling & POS Operations
- Customer engagement
- Detail-oriented
- Customer Service-oriented
References
- Michelle, Mcintosh, mmcintosh@gmh.edu, (678)-478-8448, Grady Health System
- Kaleyah, Clarke, clarkkaleyah@gmail.com, (470)-263-4227, Grady Health System
Timeline
Sales Associate
Dicks sporting goods
10.2023 - Current
Nursing School clinical Experience
Herzing University
01.2023 - 10.2023
Active Ambassador Lead
Kohl's department stores
10.2018 - 01.2022
Associate - Nursing
Atlanta Technical College
Associate of science - Health Sciences
Georgia State University
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