Clinical Works
Cassandra Gerald
Fayetteville,NC
Work Preference
Overview
13
13
years of professional experience
40
40
years of post-secondary education
1
1
Certificate
Work History
DME Customer Service Representative 1
Healthkeeperz DME
10.2023 - Current
- Provide customer service to patients and customers in DME store
- Sent orders to warehouse manager
- Quarterly inventory for supplies sold and in warehouse
- Managed and conducted all communications and functions of office for four departments
- Entered and scanned demographics, orders, prescriptions, progress notes and insurances into EMR
- Processed and logged CMN’S for payment from Medicaid
Volunteer Coordinator
Healthkeeperz Hospice
Fayetteville, NC
05.2023 - 10.2023
- Managed and supervised volunteers
- Recruited, retained, trained volunteers
- Maintained monthly goals and objectives to meet the requirements of 5% or more
- Enhanced and re-designed volunteer program to state requirements
- Marketed in conjunction with marketing team at community events
- Provided bereavement assistance
Patient Service Advocate
Fast Med Urgent Care
08.2022 - 11.2023
- Provided patient support during check-in and check-out
- Verified insurance and accepted payments for services rendered
- Answer, respond and provide information for incoming faxes
- Assistant to Clinic Provider and Medical Assistants
- Conducted drug screens
Volunteer Coordinator
Amedisys Hospice
Pembroke, NC
02.2017 - 03.2022
- Managed and supervised volunteers and volunteer programs while recruiting retaining and volunteers
- Enhanced volunteer performance through incentivized goals monthly and quarterly
- Assisted organization by filing, entering data and answering phones
- Maintained a positive working relationship with fellow staff members and management
- Attended community events, conducted in-services
Medical Billing & Coding Specialist (Externship)
Coastal Southeastern Family Practice
Pembroke, NC
10.2021 - 12.2021
- Properly Coding Services, procedures, diagnoses and treatments
- Manage insurance claims, invoices, and payments
- Corrected rejected insurance claims and coding errors
- Check in/Check out medical patients
- Clerical duties and other tasks as needed
Externship
Carolina Heart
Fayetteville, NC
05.2022 - 08.2022
- Triaged patients
- Assisted Physician during follow-up visits and outpatient procedures.
- Operated ECG 12-Lead machine and attached electrodes to patients and provided a printed report to Physician.
- Performed blood withdrawals from patients.
Volunteer Coordinator
Regency Hospice
Dillon, SC
07.2012 - 02.2017
- Managed and supervised volunteers and volunteer programs while selecting, training, and mentoring volunteers.
- Matched volunteers based on patient needs, individual strengths and knowledge.
- Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
- Provided services and assistance with Hospice Team within the communities.
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Skills
Complaint resolution
Scheduling
Account updating
Decision-making
Customer relationship management (CRM)
Administrative support
Medical terminology
Documentation
Retail sales customer service
Positive and professional
Certification
- CBCS - Certified Billing and Coding Specialist
- CCMA - Certified Clinical Medical Assistant
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Produced year-end reports to understand volunteer program achievements and opportunities for improvement.
- Increased volunteer engagement 100% through implementation of innovative marketing and recruitment strategies.
- Supervised 5 volunteers and coordinated placement based on department needs and volunteers skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Stop The Violence, Fairmont NC
Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Software
Epic
Bright Tree
Homecare Homebase
Teams
Paylocity
ADP
Teams
Outlook
Microsoft
Languages
English
Native language
English
Advanced (C1)
C1
Interests
Community Outreach
Healthcare Administration
Customer Service
Program Management
Education
High School Diploma -
South Robeson High
Rowland, NC 08.1987 - 06.2025
No Degree - Certified Clinical Medical Assistant
Miller-Motte Technical College
NC 01.2021 - 12.2021
No Degree - Certified Billing And Coding Specialist
Miller-Motte Technical College
NC 01.2021 - 12.2021
Timeline
DME Customer Service Representative 1
Healthkeeperz DME
10.2023 - Current
Volunteer Coordinator
Healthkeeperz Hospice
05.2023 - 10.2023
Patient Service Advocate
Fast Med Urgent Care
08.2022 - 11.2023
Externship
Carolina Heart
05.2022 - 08.2022
Medical Billing & Coding Specialist (Externship)
Coastal Southeastern Family Practice
10.2021 - 12.2021
No Degree - Certified Clinical Medical Assistant
Miller-Motte Technical College
01.2021 - 12.2021
No Degree - Certified Billing And Coding Specialist
Miller-Motte Technical College
01.2021 - 12.2021
Volunteer Coordinator
Amedisys Hospice
02.2017 - 03.2022
Volunteer Coordinator
Regency Hospice
07.2012 - 02.2017
High School Diploma -
South Robeson High
08.1987 - 06.2025