LyBresha Anderson
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Tier 1
Rose International, Kaiser Permanente
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Streamlined billing processes for improved efficiency and reduced errors
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes
- Enhanced patient satisfaction by efficiently verifying eligibility
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Customer Service Rep
TTEC, USAA
02.2019 - 09.2023
- Answered calls regarding insurance claims and provided information about products
- Verified documentation and eligibility of benefits
- Maintained client files and stayed up to date on complex insurance regulations
- Performed administrative support duties as needed
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dock office/ Scheduling Clerk
Americold Logistics
04.2014 - 11.2019
- Promoted a safe dock office environment and identified cost-saving opportunities
- Handled clerical duties, including answering phones, filing, and faxing invoices
- Verified orders and recorded shipping and receiving information
- Improved office efficiency with thorough record-keeping of appointments, reschedules, and cancellations
- Provided exceptional customer service, assisting clients with booking appointments and resolving scheduling issues.
Education
Health Care Assistance - Health Administration
Gwinnett Techical College
Atlanta GaSkills
- Complaint Resolution
- Scheduling
- Account Updating
- Consultative Sales
- Call Management
- Data Entry
- Product Knowledge
- Technical Support
- Research
- Call Center Operations
- Shipping Procedures Understanding
- Clerical Support
- Microsoft Outlook
Timeline
Customer Service Representative Tier 1
Rose International, Kaiser Permanente
09.2023 - Current
Customer Service Rep
TTEC, USAA
02.2019 - 09.2023
Dock office/ Scheduling Clerk
Americold Logistics
04.2014 - 11.2019
Health Care Assistance - Health Administration
Gwinnett Techical College
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