Austin Gagnier
Portland,OR
Summary
As a Healthcare IT Technician with extensive experience, I have honed my skills in maintaining and troubleshooting IT systems within hospital environments. My expertise lies in installing and configuring a wide range of computer hardware, software, networks, printers, and scanners. I am committed to ensuring minimal downtime and maintaining optimal performance in all aspects of my work. My strong understanding of healthcare industry standards underlines my dedication to secure and efficient IT operations in clinical settings.
I have a proven track record in managing diverse IT tasks. My responsibilities include responding promptly to technical support tickets while adhering to strict SLAs, maintaining an accurate hardware inventory, and collaborating effectively with healthcare professionals. Understanding and resolving their IT-related issues is a key part of my role. I am adept at diagnosing and solving complex technical problems, always with a focus on delivering user-friendly solutions and ensuring high user satisfaction.
Overview
8
8
years of professional experience
Work History
Healthcare IT Technician
Rose International, Kaiser Permanente
09.2022 - Current
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Carrier
FedEx
03.2022 - 09.2022
- Collaborated with team members to meet and exceed performance goals.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
Rigger
Omega Morgan
10.2021 - 03.2022
- Increased workplace safety by conducting regular rigging inspections and equipment maintenance.
- Improved lifting efficiency with proper selection of rigging equipment for specific tasks.
- Performed load calculations, ensuring the safe and effective execution of lifting operations.
Driver/Cremation Assistant
Dignity Mortuary Service
02.2021 - 03.2022
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Welder Helper
Nortek Air Solutions
11.2020 - 01.2021
- Assisted in continuous improvement initiatives by providing feedback on production processes and suggesting improvements.
- Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
- Supported inventory management efforts through accurate tracking of materials used during assembly tasks.
Amazon Delivery Driver
Eagle Route
09.2020 - 11.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Auto Parts Delivery Driver
Landmark Ford Lincoln
07.2018 - 09.2020
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
- Conducted thorough inspections of vehicle before each shift, ensuring safety and reliability during deliveries.
Bakery Packager
Safeway
09.2015 - 09.2018
- Enhanced packaging efficiency by streamlining processes and implementing best practices.
- Ensured product quality and consistency by strictly adhering to company standards and guidelines.
Education
Associates of science -
Portland Community College
Portland, OregonHigh School Diploma -
Thomas A. Edison High School
Portland, Oregon06.2014
Skills
- Customer Service
- Time Management
- Computer Literacy
- Teamwork Abilities
- Deadline Oriented
- Staff Education and Training
- Attention to Detail
- Process Optimization
Weaknesses
- Public speaking
- Presentation skills
- Hyper Fixate Objectives
References
- Gavi, Coworker at Dignity Mortuary Service, (725) 666-4452
- Monica, Coworker at Dignity Mortuary Service, (951) 204-1865
- Joel Kaufmann, Coworker at Safeway, (971) 270-6603, joel.kaufmann1862@gmail.com
- Bryan Meredith, Coworker at Nortek Air Solutions, (503) 442-4768, mr.random1234@gmail.com
Hobbies and Interests
In my free time I enjoy working in a 3D modeling program known as Blender as well as learning how virtual effects are done in film and in video games.
Timeline
Healthcare IT Technician
Rose International, Kaiser Permanente
09.2022 - Current
Carrier
FedEx
03.2022 - 09.2022
Rigger
Omega Morgan
10.2021 - 03.2022
Driver/Cremation Assistant
Dignity Mortuary Service
02.2021 - 03.2022
Welder Helper
Nortek Air Solutions
11.2020 - 01.2021
Amazon Delivery Driver
Eagle Route
09.2020 - 11.2020
Auto Parts Delivery Driver
Landmark Ford Lincoln
07.2018 - 09.2020
Bakery Packager
Safeway
09.2015 - 09.2018
Associates of science -
Portland Community College
High School Diploma -
Thomas A. Edison High School
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