Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassandra Gomez

Los Angeles,CA

Summary

Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

Overview

5
5
years of professional experience

Work History

Logistics Coordinator

World Wide Produce
01.2020 - Current
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.

Supervisor

Big Bus Tour
05.2019 - 04.2020
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained a clean and well-organized vehicle by performing regular inspections, cleaning, and minor maintenance tasks.
  • Assisted passengers with boarding and disembarking the bus, ensuring their safety throughout the entire process.
  • Promoted positive relationships with local businesses by collaborating on promotional efforts for tours.

Education

High School Diploma -

Glendale Community College
Glendale, CA

Skills

  • Shipment Tracking
  • Computer-Based Inventory System
  • Shipping Documentation
  • Problem-Solving
  • Punctual and Dependable
  • Microsoft Excel
  • Microsoft Outlook
  • Efficient multitasking

Languages

Spanish
Native or Bilingual

Timeline

Logistics Coordinator

World Wide Produce
01.2020 - Current

Supervisor

Big Bus Tour
05.2019 - 04.2020

High School Diploma -

Glendale Community College

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Cassandra Gomez