Cassandra Gonzalez
Chicago,IL
Summary
Detail-oriented and safety-driven flight attendant with 6 years of experience at SkyWest Airlines. Proven track record of enforcing FAA regulations, identifying in-flight risks, and completing detailed safety documentation including Irregular Operations Reports (IORs). Passionate about creating a safe, compliant, and professional flight environment. Eager to transition into a Safety Auditor role to further contribute to operational integrity and crew experience.
Overview
12
12
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
Chicago, Illinois
10.2019 - Current
- Conducted preflight safety checks and enforced all FAA and company procedures across hundreds of flights annually.
- Filed detailed IORs to document irregular operations, safety concerns, and policy deviations.
- Maintained exemplary safety record and received positive audits from fellow auditors.
- Proactively identified and addressed potential hazards in the cabin environment.
- Provided coaching and clarification to newer crew members regarding policy adherence and in-flight protocols.
Lead Bartender
Live Sports Bar & Grill
Houston, TX
05.2018 - 10.2019
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted guests with friendliness and professionalism.
Bartender
Mariscos
Los Lunas, New Mexico
07.2017 - 04.2018
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
Cocktail Server
Speaking Rock Entertainment Center
El Paso, Texas
02.2016 - 07.2017
- Provided exceptional service to high volume of daily customers.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Hostess
Applebee's
El Paso, Texas
05.2013 - 05.2016
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
- Demonstrated strong interpersonal skills when interacting with customers.
Education
El Paso Community College
El Paso, TXSkills
- Safety compliance
- Time management
- Company policy adherence
- Clear communication
- Working collaboratively
- FAA regulations
Timeline
Flight Attendant
SkyWest Airlines
10.2019 - Current
Lead Bartender
Live Sports Bar & Grill
05.2018 - 10.2019
Bartender
Mariscos
07.2017 - 04.2018
Cocktail Server
Speaking Rock Entertainment Center
02.2016 - 07.2017
Hostess
Applebee's
05.2013 - 05.2016
El Paso Community College
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