Cassandra Gonzalez
Crystal City,USA
Summary
Developed organizational and multitasking skills in a fast-paced office environment, managing various administrative tasks efficiently. Excel in document management and communication, ensuring smooth office operations and accurate record-keeping. Seeking to transition into new field where these skills can drive operational success and support team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reimbursement / Administrative Clerk
Camino Real Community Services
Crystal City, TX
10.2024 - Current
- Conduct operational audits to ensure compliance and efficiency across clinic procedures.
- Resolve billing discrepancies in collaboration with healthcare providers.
- Maintain accurate financial records and documentation.
- Established scheduling and communication for case managers and physicians.
- Managed over 100 client accounts.
Team Lead
Dollar General
Crystal City, TX
08.2024 - 11.2024
- Supervised daily operations and coached team members to achieve performance goals.
- Developed and delivered training programs to enhance customer service and compliance.
- Audited store processes to ensure adherence to company standards.
- Facilitated interdepartmental communication to improve workflow efficiency.
Operational Support Auditor
Key Family of Companies
Fort Mill, SC
07.2022 - 01.2024
- Performed audits to verify compliance with internal policies and procedures.
- Collaborated with cross-functional teams to improve operational efficiency.
- Analyzed data trends and implemented process improvements.
- Documented audit findings and maintained compliance logs.
- Performed over 80 audits daily.
Education
Certificate - Mental Health Technician
Southwest Texas Junior College
Eagle Pass, TX06-2025
Certificate - Patient Care Technician
Southwest Texas Junior College
Uvalde, TX05-2026
Skills
- Crisis Intervention & De-escalation
- Electronic Health Records (EHR) Documentation
- Operational Auditing & Compliance
- Time Management & Multitasking
- Adaptability in Fast-Paced Environments
- Patient-focused care
- Supporting personal needs
- Empathy and compassionate care
Certification
- Certified Nurse Aide – Issued December 2025
- Certified EKG Technician - Issued February 2026
- Certified Phlebotomy Technician - Issued February 2026
Timeline
Reimbursement / Administrative Clerk
Camino Real Community Services
10.2024 - Current
Team Lead
Dollar General
08.2024 - 11.2024
Operational Support Auditor
Key Family of Companies
07.2022 - 01.2024
Certificate - Mental Health Technician
Southwest Texas Junior College
Certificate - Patient Care Technician
Southwest Texas Junior College