Sydni Raitto
Edgewater,FL
Summary
Dedicated Human Services professional with extensive experience supporting individuals affected by substance use disorder, homelessness, and mental health challenges. Skilled in harm reduction, peer support, and crisis intervention. Proven ability to build trust with high-risk populations, ensure grant compliance, and strengthen community partnerships. Passionate about advocacy, empowerment, and creating recovery-focused solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Street Outreach Administrative Peer Support
ReNew Recovery Café
05.2025 - Current
- Executed outreach initiatives targeting unhoused and high-risk populations, offering harm reduction supplies and recovery resource connections.
- Developed trust with individuals hesitant about traditional services, boosting Café memberships and participation rates.
- Monitored and reported grant data for compliance while demonstrating program effectiveness.
- Led community chat sessions to evaluate needs, connect resources, and foster engagement.
- Partnered with local organizations to enhance access to care and harm reduction services.
- Supported crisis intervention efforts through de-escalation strategies and case coordination.
Crisis Counselor
SMA Healthcare
03.2025 - 05.2025
- Responded to crisis calls and texts, conducting risk assessments and safety planning.
- Provided emotional support, de-escalation, and referrals for individuals in distress.
- Collaborated with law enforcement and clinical teams to ensure client safety and continuity of care.
- Completed documentation and case notes in accordance with agency and grant requirements.
- (Short-term grant position)
Server / Bartender Roles
Various Restaurants
01.2013 - 01.2023
- Trained and supervised new staff, ensuring high service standards.
- Maintained strong relationships with regular patrons and ensured compliance with safety regulations.
- Demonstrated multitasking and interpersonal skills in high-pressure environments.
Customer Service Representative
Broadleaf Marketing & SEO
05.2020 - 09.2021
- Managed 200+ calls daily, providing tailored solutions to client inquiries.
- Consistently exceeded sales goals and contributed to overall team performance.
- Developed strong communication and problem-solving skills in a fast-paced setting.
Education
High School Diploma - undefined
Bachelor of Science - Human Services, Concentration in Addictions
01.2026
- Dean’s List
- GPA: 4.0 GPA
Skills
- Harm Reduction & Peer Support
- Crisis Intervention & De-escalation
- Client Assessment & Case Management
- Motivational Interviewing & Treatment Planning
- Community Outreach & Resource Navigation
- Grant Compliance & Data Tracking
- Relationship Building & Advocacy
Certification
ServSafe, Florida Restaurant & Lodging Association (2021-10)
Additional Coursework
- Early Childhood Education (28 credits) – Delaware State University
- Journalism Coursework – West Virginia University
Timeline
Street Outreach Administrative Peer Support - ReNew Recovery Café
05.2025 - Current
Crisis Counselor - SMA Healthcare
03.2025 - 05.2025
Customer Service Representative - Broadleaf Marketing & SEO
05.2020 - 09.2021
Server / Bartender Roles - Various Restaurants
01.2013 - 01.2023
Lake Forest High School - High School Diploma,
Southern New Hampshire University - Bachelor of Science, Human Services, Concentration in Addictions