Cassandra Griffin
Boise,ID
Summary
Customer-focused professional with 25 years of experience in delivering exceptional service. Demonstrated ability to manage multiple priorities while maintaining an organized workplace. Proven track record of enhancing customer satisfaction and fostering an efficient work environment.
Overview
25
25
years of professional experience
Work History
Accounting Assistant
Empire Solar Group
Salt Lake City, Utah
02.2015 - 08.2021
- Maintained accurate financial records with accounting software systems, supporting overall financial integrity.
- Processed invoices and payments for solar installation projects, ensuring timely financial transactions.
- Entered data into accounting software programs like QuickBooks or Sage 50, enhancing data accuracy and accessibility.
- Assisted in the preparation of monthly financial statements and reports.
- Assisted with monthly reconciliations of bank statements and accounts.
Automotive Service Writer
Griffin Auto Repair
Jacksonville, Florida
03.2006 - 02.2012
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Managed customer inquiries, delivering detailed service information promptly.
- Provided time and cost estimates for services to secure customer authorization.
- Communicated clear repair recommendations to customers and technicians, ensuring understanding.
- Created and maintained accurate work orders for timely processing of service requests.
- Generated invoices and processed payments, streamlining front desk operations.
- Entered mechanics' time into the system, updating customers on completed work.
- Updated knowledge of automotive industry trends, products, services, and regulations.
Senior Teller
Dallas Mobile Credit Union
Mesquite, Texas
03.1999 - 11.2005
- Processed member transactions efficiently and accurately.
- Managed cash drawer, ensuring proper cash handling procedures.
- Assisted members with account inquiries and service requests.
- Built strong customer relationships through exceptional service and personalized support.
- Resolved customer complaints promptly, contributing to high satisfaction ratings.
- Trained new tellers on operational procedures and customer service standards.
- Monitored daily operations, identifying and implementing process improvements.
- Performed currency transaction reports for foreign currency.
Senior Teller Supervisor
Mesquite Credit Union
Mesquite, Texas
08.1996 - 11.1999
- Managed cash drawer, ensuring accuracy of counts and secure handling of funds to prevent discrepancies.
- Balanced cash drawer daily, verifying transaction accuracy to uphold financial integrity.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Trained new tellers on systems and best practices for member engagement.
- Assisted members with account inquiries and resolved banking issues effectively.
- Resolved customer complaints promptly, contributing to high customer satisfaction ratings.
- Investigated and resolved discrepancies in customer accounts to ensure accurate financial records.
- Collaborated with team members to improve customer service practices and procedures.
- Identified transaction errors when debits and credits did not balance.
Education
Some College (No Degree) - Accounting And Finance
Wood Coburn
New York, NYSkills
- Invoice processing
- Bank reconciliation
- Financial reporting and analysis
- Accounting software proficiency
- Training and mentoring
- Attention to detail
- Communication skills
- Time management
- Problem solving
Accomplishments
Employee of the month June 2000
Employee of the month Nov 2017
Performance Award Dec 2017
Employee of the month Nov 2017
Performance Award Dec 2017
Timeline
Accounting Assistant
Empire Solar Group
02.2015 - 08.2021
Automotive Service Writer
Griffin Auto Repair
03.2006 - 02.2012
Senior Teller
Dallas Mobile Credit Union
03.1999 - 11.2005
Senior Teller Supervisor
Mesquite Credit Union
08.1996 - 11.1999
Some College (No Degree) - Accounting And Finance
Wood Coburn