Cassandra Hartling
Charleston
Summary
I am a hard-working and driven individual who is not afraid to face challenges. I am a cosmetologist, and I also work full-time as a Child Protective Services worker. I have obtained my master's degree in criminal justice from West Virginia State University. I am passionate about the work that I do, and I am passionate about the opportunity to work with children. As a Child Protective Services caseworker, I have a background in assessing safety and risk factors for children. I am skilled in establishing effective relationships with families to facilitate progress, while adhering strictly to all confidentiality and ethical standards. I have demonstrated strength in crisis management, case planning, court reporting, and collaborating with multidisciplinary teams to promote child welfare. My main goal is to improve family dynamics and overall child well-being.
Overview
8
8
years of professional experience
Work History
Child Protective Services Caseworker
West Virginia Department Of Health And Human Resources
Charleston
09.2024 - Current
- Monitored children's well-being through home visits, school visits, and medical appointments.
- Actively participated in staff training sessions on best practices related to Child Protective Services caseworking.
- Provided education, counseling, referral services, and advocacy for families involved in CPS cases.
- Reviewed case documentation to ensure compliance with state regulations and laws governing Child Protective Services.
- Attended court hearings as necessary to represent the agency's interests in protecting the welfare of children.
- Collaborated with law enforcement personnel on investigations related to child abuse or neglect cases.
- Prepared detailed reports of all findings regarding cases of suspected abuse or neglect.
- Adhered to ethical standards established by professional organizations such as the National Association of Social Workers.
- Assessed risk factors that may lead to further harm or danger to a child's physical or emotional health.
- Developed and maintained relationships with families, community resources, and other stakeholders to provide appropriate services.
- Utilized various computer systems for data entry and tracking caseworker activities.
- Conducted initial assessments for child abuse or neglect cases.
- Facilitated family reunification when possible following appropriate safety considerations.
- Created safety plans for children in need of protection from abuse or neglect.
- Maintained accurate records of client contact and progress according to agency policies.
- Identified appropriate community resources and provided referrals for services.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Cosmetologist/Salon Manager
Serendipity Spa and Salon
Charleston
07.2018 - Current
- Delivered positive customer experiences with proactive handling of requests or complaints.
- Kept client records, noting services provided and individual preferences.
- Enhanced business profile, brand awareness and client satisfaction.
- Ensured proper sanitation practices were followed at all times.
- Trained new staff members on salon policies and procedures.
- Managed appointments through scheduling software program.
- Developed a loyal client base through excellent customer service.
Cosmetologist/Lash Artist
Neu Spa
South Charleston
11.2017 - 07.2018
- Kept client records, noting services provided and individual preferences.
- Delivered positive customer experiences with proactive handling of requests or complaints.
- Applied individual lash extensions using proper techniques and sanitation practices.
- Maintained a clean and organized work area to ensure client safety and comfort.
- Managed appointments through scheduling software program.
- Developed a loyal client base through excellent customer service.
Education
Master of Science (M.S.) - Criminal Justice
West Virginia State University
Institute, West Virginia07.2024
Bachelor of Science (B.S.) - Criminal Justice
West Virginia State University
Institute, West Virginia05.2022
Associate in Science (A.S.) - Criminal Justice
BridgeValley Community & Technical College
South Charleston, West Virginia05.2019
Certification -
Huntington School of Beauty Culture
Barboursville, West Virginia10.2017
Diploma -
Nitro High School
Nitro, West Virginia05.2016
Skills
- Effective communication skills
- Digital literacy skills
- Attention to detail
- Time management skills
- Strong work ethic
- Adaptability
- Problem-solving skills
- Case management
- Risk assessment
- Report writing
- Client advocacy
- Crisis intervention
- Interviewing techniques
- Documentation proficiency
- Teamwork and cooperation
- Child advocacy
- Family support
- Client documentation
- Organizational skills
- Multitasking
References
References available upon request.
Timeline
Child Protective Services Caseworker
West Virginia Department Of Health And Human Resources
09.2024 - Current
Cosmetologist/Salon Manager
Serendipity Spa and Salon
07.2018 - Current
Cosmetologist/Lash Artist
Neu Spa
11.2017 - 07.2018
Master of Science (M.S.) - Criminal Justice
West Virginia State University
Bachelor of Science (B.S.) - Criminal Justice
West Virginia State University
Associate in Science (A.S.) - Criminal Justice
BridgeValley Community & Technical College
Certification -
Huntington School of Beauty Culture
Diploma -
Nitro High School
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