Cassandra Heeman

• Greet customers, assess needs, and recommend devices, accessories, and plans aligned to budgets, coverage, and promotions.
• Close handset, plan, and accessory sales by translating device features and carrier offers into clear customer value.
• Process cash and card transactions on POS; balance register at close and document any variances.
• Complete contract activations and number port-ins using carrier portals while maintaining accurate documentation.
• Demonstrate device features and guide customers through Apple and Android setup and initial configurations to reduce follow-up support needs.
• Resolve billing questions and disputes by coordinating with customers and carrier representatives, helping reduce escalations to corporate support.
• Support visual merchandising resets and arrange displays to spotlight new device launches and accessories.
• Perform daily price-match checks and competitor research to recommend optimal promotional offers to shoppers.

Managed reservation and cancellation processes to ensure seamless customer experiences.

Processed customer payments efficiently and accurately.

Answered phones

Provided care and assistance to guests to enhance their experience. Supported guests with inquiries and resolved issues promptly. Facilitated a welcoming environment for all guests.

Assisted in event preparation and execution. Maintained cleanliness and sanitation of cabins between guest check-ins.

Facilitated daily planned special activities for guest engagement.

Managed bar operations on beach, ensuring efficient service and customer satisfaction.

Conducted comprehensive inventory assessments to ensure accurate stock levels.

Assisted guests with selection of alcoholic and non-alcoholic beverages. Provided beverage options to guests during service.

Executed payment processing and cash management operations.

Developed innovative beverage options to enhance menu variety.

• Maintained animal housing and husbandry standards, including feeding, watering, sanitation, enrichment, and exercise.
• Conducted daily rounds to monitor health status; identified sick or injured animals and escalated needs for veterinary care.
• Administered medications per schedule and monitored response to treatment.
• Supported veterinary staff with medical procedures and treatments as needed; collected samples (e.g., bloodwork, fecal) for laboratory analysis when required.
• Observed animals during birthing and monitored newborn health status; provided assistance as needed.
• Maintained accurate records related to animal health care and treatments.
• Followed safety procedures when working with animals and hazardous materials such as cleaning supplies.

• Provided a safe, nurturing, and stimulating environment for children to learn and grow.
• Planned and led age-appropriate activities (games, arts and crafts, outdoor play) to support development and engagement.
• Established consistent daily routines including naps and meals while caring for up to six children per day.
• Taught foundational skills including personal hygiene, social manners, and age-appropriate behavior expectations.
• Supported healthy peer interactions through active supervision and positive reinforcement/behavior modeling.
• Prepared meals and snacks based on dietary needs and restrictions.
• Maintained a secure indoor/outdoor environment and followed child protection and safety practices.
• Communicated with parents/guardians regarding daily activities, behaviors, and developmental observations.

• Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, mobility, and eating.
• Provided companionship and emotional support while maintaining client privacy, dignity, and confidentiality.
• Administered medications according to physician instructions and documented medication use and variances.
• Monitored vital signs and changes in condition; reported significant updates to families and appropriate parties.
• Prepared nutritious meals and snacks aligned to dietary needs (e.g., diabetic, low sodium, high protein).
• Completed light housekeeping (laundry, cleaning, sanitizing surfaces, bedding changes) to support a safe living environment and infection prevention.
• Responded calmly to emergency situations and coordinated notifications to paramedics and family members when needed.