Cassandra Heersema
Palm Desert,USA
Summary
Customer Services Professional with strong experience in driving customer satisfaction and operational efficiency. Skilled in problem-solving, process improvement, and strategic planning. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Expertise includes CRM systems, conflict resolution, and team leadership. Reliable and results-focused, ready to make significant impact.
Overview
8
8
years of professional experience
Work History
Client Service Consultant
Fiesta Kia
Indio, CA
09.2025 - Current
- Coordinated appointment scheduling, optimizing service department efficiency and workflow.
- Provided product knowledge support to clients, resulting in informed purchasing decisions.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- managed inbound/outbound communications (phone, email, text, chat) to generate sales and service appointments
Cannabis Trimmer
Desert horizon
Cathedral City, CA
05.2023 - 09.2025
- Quick Efficient trimmer Trimming 6 pounds roughly depending on product. Per day
- Trimming and Manicuring Precisely remove excess leaves, stems, and unwanted plant material from the flower bud. Maintain
- Quality Control on final product
- Sorting and Organizing Separate trimmed flowers into designated bins based on quality, size, and other criteria.
- Weighing and Packaging cannabis prepare for sales and distribution. maintain rooms/defoliation assist with harvesting plants
Harvest Technician
Cali House
Desert Hot Springs, CA
04.2023 - 05.2024
- Assisting with the harvest and post-harvest processes ensuring compliance with safety protocols Assist
- Harvest hanging processes, cutting down trellis and plants across multiple Rooms .
- Ensure accurate documentation , including recording harvest data and recording plant waste into waste log , making Clones watering all rooms and maintain the health of the planets
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Key Holder Supervisor
99 Cents Only
Palm Desert, CA
11.2022 - 04.2024
- Monitored and maintained store security protocols while upholding a clean and safe atmosphere.
- Pushing daily sales
- Achieved high customer satisfaction through effective service delivery. Streamlined cash handling processes to reduce discrepancies. Improved efficiency of weekly shipment management. Led a team of 20 employees to enhance merchandise presentation. Optimized pricing strategies to drive sales growth. Conducted thorough weekly inventory checks to maintain stock integrity.
- Analyzed inventory data through audits to ensure optimal stock levels and minimize risks of shrinkage.
Trimmer Team Lead
Gold Flora
Desert Hot Springs, CA
07.2020 - 11.2022
- Maintain rooms/defoliation assist with harvesting plants, compliance department assort ower by size and weight document/metric tag prepare for distro shipment Team lead/trainer, Daily trim 1400 - 8000 grams per day depending on ower.
- Inspected harvested crops for quality assurance, ensuring compliance with industry regulations.
- Trained new staff on proper trimming techniques and safety protocols, fostering a knowledgeable workforce.
- Assisted in developing standard operating procedures for trimming processes, enhancing consistency and quality control.
- Maximized yield through precise trimming techniques, reducing waste while maintaining product integrity.
Key Holder/asst Manager
HomeGoods
Bermuda Dunes, CA
01.2018 - 01.2020
- Implemented visual merchandising strategies, driving sales through effective product presentation.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Front Desk Receptionist
Indigo Auto Group
Rancho Mirage, CA
05.2018 - 12.2019
- Greet and assist high-profile clientele with professionalism and discretion
- Manage multi-line phone system, scheduling, and front desk operations
- Support sales and service teams to ensure seamless client experience
- Maintain polished showroom atmosphere in alignment with luxury brand standards
- Luxury Automotive Dealership
Education
High school diploma or GED -
Indio High School
06-2002
Skills
- Excel
- Multitasking
- Clerical experience dispatching
- Leadership
- Customer service
- Scanning
- Harvest cultivation
- Experience typing
- Shipping receiving ups
- Interviewing
- Multi-line phone systems
- Communication skills
- Retail manager sales
- Problem-solving
- Organizational skills
- English
- Shipping andreciving
- Word
- Sales experience
- Payment processing
- Product and sales
Timeline
Client Service Consultant
Fiesta Kia
09.2025 - Current
Cannabis Trimmer
Desert horizon
05.2023 - 09.2025
Harvest Technician
Cali House
04.2023 - 05.2024
Key Holder Supervisor
99 Cents Only
11.2022 - 04.2024
Trimmer Team Lead
Gold Flora
07.2020 - 11.2022
Front Desk Receptionist
Indigo Auto Group
05.2018 - 12.2019
Key Holder/asst Manager
HomeGoods
01.2018 - 01.2020
High school diploma or GED -
Indio High School