Cassandra Hendricks
Norco,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales, notably at Valvoline Instant Oil. Skilled in multitasking and customer service, adept at managing high-volume environments and training teams for excellence. Demonstrates strong liquor knowledge and an engaging personality, achieving significant improvements in service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Bartender and Manager
Poor Richards Coctails
11.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Barista Trainer
Starbucks
10.2020 - 03.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Service Advisor and Parts Driver
Kia Motors
06.2019 - 09.2020
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
CSA
Valvoline Instant Oil
02.2017 - 05.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
GED -
Long Beach School For Adults
Long Beach, CA11.2019
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Engaging personality
- Customer service expertise
Timeline
Bartender and Manager
Poor Richards Coctails
11.2021 - Current
Barista Trainer
Starbucks
10.2020 - 03.2023
Service Advisor and Parts Driver
Kia Motors
06.2019 - 09.2020
CSA
Valvoline Instant Oil
02.2017 - 05.2019
GED -
Long Beach School For Adults
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