Cassandra Herrera
McAllen
Summary
Experience in managing customer interactions within retail environments, focusing on personalized service and product knowledge to meet diverse customer needs. Successfully processed sales transactions using point-of-sale systems while maintaining an organized workspace during peak hours. Developed strong relationships with customers through effective communication and problem resolution, leading to increased customer retention. Participated in promotional events aimed at boosting store visibility and sales volume, demonstrating adaptability in dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
R.E.E Inc.
McAllen
02.2024 - Current
- Processed customer transactions efficiently at a fast-paced food service environment.
- Maintained clean and organized cashier area during busy service hours.
- Assisted customers with menu selections and answered product-related inquiries.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supported training of new cashiers on operational procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
Salesperson
Madjestic skateshop
CDMX
02.2020 - 01.2023
- Assisted customers in selecting skateboards and accessories tailored to their needs.
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers on product features and proper usage techniques.
- Collaborated with team members to manage inventory levels effectively.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Participated in promotional events to enhance store visibility and sales volume.
- Demonstrated skating techniques and safety practices during customer interactions.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Education
High School Diploma -
DCK
CDMX , MX12-2021
Skills
- Cash handling
- Point of sale
- Transaction processing
- Product knowledge
- Inventory management
- Sales techniques
- Employee training
- Adaptability and flexibility
- Positive and professional
- Reliability and punctuality
- Customer complaint resolution
- Multitasking and organization
- Customer service excellence
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Certification of completion crew leadership class
References
References available upon request.
Timeline
Customer Service Cashier
R.E.E Inc.
02.2024 - Current
Salesperson
Madjestic skateshop
02.2020 - 01.2023
High School Diploma -
DCK