Cassandra Hinojosa
San Antonio,TX
Summary
Dynamic manager with proven expertise in staff management and employee training at Valero Corner Store. Successfully enhanced team performance and brand awareness through effective communication and adaptability. Skilled in negotiating contracts and maintaining operational efficiency, consistently achieving high customer satisfaction and fostering a positive work environment. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Gerald Manager
Valero Corner Store
San Antonio , Texas
05.2023 - 07.2024
- Monitored staff performance and addressed issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted performance reviews for team members.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Streamlined communication channels, improving information flow and decision-making speed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Cashier
Flying J Travel Center
San Antonio , TX
02.2021 - 11.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.Helped customers find specific products, answered questions, and offered product advice.Preserved appearance of store by arranging and replenishing displays and merchandise racks.Scanned merchandise using point-of-sale system for accurate purchase totals.Answered customer questions and provided store information.Helped with purchases and signed customers up for rewards program.Issued receipts, refunds, credits or change due to customers.Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.Verified customer age requirement for alcohol or tobacco purchases.Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.Scanned items and checked pricing on cash register for accuracy.Processed customer payments quickly and returned exact change and receipts.Answered phone calls to assist customers with questions and orders.Processed returned merchandise by strictly following store return and exchange procedures.Processed returns and exchanges of merchandise in accordance with store policies.Verified that customers were of legal age to purchase alcohol or tobacco products.Counted and balanced cashier drawers.Offered customers carry-out service at completion of transaction.Kept check-out areas clean, organized and well-stocked to maintain attractive store.Performed opening and closing procedures including counting cash drawers and preparing deposits.Built and maintained productive relationships with employees.3Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer questions and provided store information.
- Helped with purchases and signed customers up for rewards program.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted and balanced cashier drawers.
- Offered customers carry-out service at completion of transaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Built and maintained productive relationships with employees.3
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed other duties as assigned by management.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Collected payments and provided accurate change.
- Ensured compliance with all safety regulations within the store environment.
- Maintained work area and kept cash drawer organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Team Leader
AT&T
San Antonio , TX
01.2020 - 01.2021
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Completed daily quality assurance duties to provide feedback for improvements.
- Set specific goals for projects to measure progress and evaluate end results.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Oversaw training and development programs to enhance team skills and knowledge.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Used steam equipment to periodically clean upholstery and carpeting.
- Scrubbed walls to remove scuff marks or stains.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Followed safety processes for all manual and electric cleaning equipment.
- Washed windows both inside and outside of the facility.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Emptied trash cans and replaced liners as needed.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Completed routine maintenance checks, notifying management of needed repairs.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Notified managers of repair needs or additions to building operating systems.
- Sanitized frequented areas and equipment using approved supplies.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Transported trash bags to designated disposal areas.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Collected trash from floors within hallways, bathrooms and work areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Dusted furniture, machines or equipment.
- Serviced, cleaned and restocked restrooms.
- Inspected rooms for cleanliness prior to guest arrival.
- Followed company uniform, performance and security policies with every job.
- Monitored building security and safety by locking doors or avoiding hazards.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Production Team Member
Toyota Plant
San Antonio , Antonio
03.2018 - 01.2020
- Performed visual and NDT inspections using established tools to identify defects.
- Hand-assembled needed parts with bolts and screws.
- Adhered to safety regulations while operating machinery and working on the production line.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Loaded raw materials into production machinery as needed.
- Conducted regular visual inspections of equipment components to identify potential issues.
- Monitored inventory levels of raw materials used during the production process.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Set up, operated and adjusted various pieces of equipment according to established procedures.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Kept operations area neat and orderly to minimize obstacles.
- Inspected finished goods for defects or discrepancies prior to packaging.
- Set up and operated production machinery according to specific standards and protocols of company.
- Met or exceeded target for on-time customer shipments.
- Cleaned work area regularly and checked for any potential hazards in the facility.
- Utilized hand tools such as wrenches, screwdrivers, hammers, when performing maintenance tasks.
- Inspected finished products for quality and adherence to customer specifications.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Classified defects from finished orders for record tracking and statistics.
- Produced quality products by palletizing, packaging and assembling finished items.
- Separated products according to weight, grade and size of material to produce final product.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier/Cook's Assistant
Taco Bell Restaurant
San Antonio , Texas
01.2015 - 12.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Resolved customer complaints professionally in accordance with company policy.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Processed customer payments quickly and returned exact change and receipts.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed other duties as assigned by management.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Offered customers carry-out service at completion of transaction.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Checked quality of food products to meet high standards.
- Checked completed orders for correct quantity and quality.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Used standardized recipes and other instructions to prepare food.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Adhered to food safety standards when storing and preparing foods.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Received and stored food and supplies.
- Replenished food items from inventory and rotated ingredients.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Ordered supplies as needed for the kitchen.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Supervised and trained kitchen staff on proper preparation techniques.
- Set up work stations prior to opening to minimize prep time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Organized storage areas for efficient usage of space.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Grilled and deep fried various foods from meats to potatoes.
Prep Line Cook
Little Caesars Pizza
San Antonio , TX
02.2015 - 08.2015
- Performed workstation prep prior to shift start.
- Monitored product freshness and rotation of ingredients to ensure quality standards were met.
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
- Assisted with menu item preparation including chopping vegetables, marinating meats and preparing sauces.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Followed proper food handling methods as outlined by health department guidelines.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Cleaned dishes, pots, pans and other kitchen equipment used during the day's operations.
- Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries, and cookies.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and seeding vegetables.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Operated kitchen equipment such as ovens, grills, stoves and slicers according to manufacturer's instructions.
- Made meals in accordance with company standards and requirements.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Stocked kitchen with necessary supplies, including food items, utensils, equipment and cleaning products.
- Maintained a clean and sanitary work area by adhering to all safety standards.
- Adhered to all company policies related to food safety and sanitation practices.
- Sliced meats to prepare for cooking and assembly of menu items.
- Ensured that all foods were cooked at the appropriate temperatures for safe consumption.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Organized food storage areas ensuring that all items were properly labeled and dated.
- Assembled food orders according to recipes and instructions provided by chefs or supervisors.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Sliced meats and cheeses for sandwiches using a variety of specialized knives.
- Trained new team members on proper meat and vegetable preparation techniques.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Provided assistance to other cooks when needed during peak hours or special events.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Falfurrias Hs
Falfurrias, TXSkills
- Staff management
- Employee training
- Teamwork
- Self motivation
- Positive attitude
- Clear communication
- Adaptability and flexibility
Timeline
Gerald Manager
Valero Corner Store
05.2023 - 07.2024
Cashier
Flying J Travel Center
02.2021 - 11.2021
Team Leader
AT&T
01.2020 - 01.2021
Production Team Member
Toyota Plant
03.2018 - 01.2020
Prep Line Cook
Little Caesars Pizza
02.2015 - 08.2015
Cashier/Cook's Assistant
Taco Bell Restaurant
01.2015 - 12.2016
Falfurrias Hs