Cassandra Holmes
Philadelphia,PA
Summary
Diligent and detail-oriented self starter. Confident in office management, analytical solving, and networking. Known for exceeding targets, meeting deadlines and enthusiastically accepting new challenges.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
PetroChoice
King of Prussia, PA
08.2021 - 02.2025
- Responded to customer requests and orders through high volume phone and email cue.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions through Salesforce - ensuring proper follow-up and resolution of issues.
Policy Administrator
Hartford Steam Boiler
Wayne, PA
02.2020 - 07.2021
- Processed claims, renewals, cancellations, reinstatements, adjusted and managed policies.
- Collaborated with cross-functional teams to review and update existing policies.
- Contributed to the creation of an internal database to manage all active policies efficiently.
- Generated reports and documents related to insurance policies
Administrative Assistant
Community College of Philadelphia
Philadelphia, PA
10.2019 - 02.2020
- Maintained a calendar for multiple Executives as well as a separate calendar for frequent transportation services.
- Responsible for organizing travel plans, booking hotels, setting up transportation arrangements, and purchasing tickets and itinerary for events.
- Composed, screened and proofed letters and invitations on behalf of the Executive Director.
- Prepared correspondence and forms related to departmental activities.
- Assisted in coordinating materials for meetings, reports, projects, presentations, and mailings.
- Monitored inventory and ordered supplies as needed.
- Monitored expenditures, processed budget documents and purchase orders, prepared expense reports and invoices for payments.
Supervisor
Philadelphia International Airport
Philadelphia, PA
04.2019 - 07.2019
- Oversaw daily operations of kitchen duty, club, and staff bar, ensuring smooth workflow and timely completion of tasks.
- Applied effective leadership tactics to maintain team efficiency and overall growth of my team.
- Responsible for orientation and training of employees
- Assisted in maximizing revenue by upselling products and following budget guidelines
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue.
Administrative Assistant
West Philadelphia Financial Services Institution
Philadelphia, PA
12.2016 - 03.2019
- Organized monthly credit repair workshops in collaboration with a credit repair specialist
- Partnered with local CDC’s to gain exposure through cross-marketing
- Surveyed attendees to gather analytics from our targeted market
- Promoted event through social media platforms, Eventbrite, email blasts, and creating flyers
- Created expense reports, budgets, and composed business plan
- Supported HR in conducting interviews and supervised new interns
- Developed and maintained an internal client filing system
- Distributed company wide announcements, booked conference rooms, and corporate events
- Composed minutes and agendas for monthly board meetings, bi-weekly staff meetings, and community meetings.
- Organized annual festivals and coordinated talent acts and vendors
- Managed calendar for Executives, Loan Department, and office staff
Education
Diploma - undefined
John Bartram High School
Philadelphia, PA01.2012
Skills
- Event Planning
- Microsoft Office
- Office Management
- Networking
- Salesforce
- Data Entry
Accomplishments
Certificate of Completion and Resiliency Award from B-Smart Program Facilitated through Drexel University
Timeline
Customer Service Representative
PetroChoice
08.2021 - 02.2025
Policy Administrator
Hartford Steam Boiler
02.2020 - 07.2021
Administrative Assistant
Community College of Philadelphia
10.2019 - 02.2020
Supervisor
Philadelphia International Airport
04.2019 - 07.2019
Administrative Assistant
West Philadelphia Financial Services Institution
12.2016 - 03.2019
Diploma - undefined
John Bartram High School