Mehret Gebrehiwet
Springfield,VA
Summary
Organized Event Coordinator with 10 years of comprehensive experience overseeing and coordinating various events. Well-versed in booking venues and arranging speakers, negotiating terms and conditions and hiring personnel to manage operations of events. Versatile and outgoing professional possessing strong networking abilities paired with in-depth knowledge of hospitality management procedures.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
FedEx
Springfield, West Virginia
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings 80% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Administrative Assistant
Fairfax County Schools
Alexandria , VA
06.2018 - 06.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated appointments, meetings and conferences.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Organized transportation arrangements for staff and guests attending events.
- Assisted in the coordination of vendors, suppliers, venues and other third-party providers for events.
- Oversaw the setup of event locations including audiovisual equipment, staging areas and seating areas.
- Managed all aspects of event registration processes including data entry, badge printing and onsite check-in.
- Coordinated catering services for events such as food selection, menu design and meal delivery times.
- Provided logistical support to speakers and presenters during events including travel arrangements, lodging accommodations and technical requirements.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO06-2022
Bachelor of Science - Communication Studies
George Mason University
Fairfax, VA12-2005
Skills
- Call Management
- Information Security
- Data Collection
- Appointment Scheduling
- Scheduling
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Executive management support
- Event calendar management
- Vendor Sourcing
- Special events planning
- Catering Coordination
- Event Planning
- Social Media Management
- Vendor Relations
Timeline
Customer Service Representative
FedEx
08.2023 - Current
Administrative Assistant
Fairfax County Schools
06.2018 - 06.2023
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Communication Studies
George Mason University