Cassandra Howard
Aberdeen,SD
Summary
Motivated professional with strong communication and interpersonal skills. Proficient in customer service principles and product knowledge essential for success. Demonstrated ability to learn quickly and adapt to new challenges, contributing effectively to team success.
Overview
12
12
years of professional experience
Work History
Admissions Specialist
Avera St. Luke's Hospital
08.2022 - 06.2023
- Collected payments from patients and scanned identification and insurance cards.
- Verified patient information and insurance coverage while collecting co-pays.
- Executed administrative tasks, including filing, copying, and faxing documents.
- Managed incoming calls on 6056225000, engaging customers with professionalism.
- Delivered important announcements and emergency notifications via PA system.
Production Operator
3m
11.2021 - 03.2023
- Set up and adjusted machines for optimal daily operations.
- Packaged finished N95 masks and prepared packages for accurate shipping.
- Adjusted machines to enhance productivity during production runs.
- Maintained organized work area by removing hazards and ensuring cleanliness.
- Prepared reports and technical documentation detailing daily production processes.
- Volunteered for additional assignments during peak periods to meet deadlines.
- Loaded supplies into machines using manual and hoist methods.
Server
Buffalo Wild Wings
09.2020 - 11.2021
- Resolved customer complaints to uphold a positive reputation and enhance guest satisfaction.
- Served food and beverages with attention to customer needs for optimal dining experience.
- Checked guests' identification prior to serving alcoholic beverages to ensure compliance.
- Collected payments and balanced cash receipts to maintain accurate financial records.
- Executed opening, closing, and shift change duties to ensure operational efficiency and team readiness.
Customer Service Cashier
Kessler's
11.2018 - 09.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative/ Signs Specialist
Quality Quick Print
07.2016 - 04.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Set up machines to start production cycles and controlled machine settings.
- Conducted inspection of in-process or finished product.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Efficiently read and interpreted job tickets.
Office Cleaner
Barnett Vision Center
11.2011 - 08.2016
- Disinfected floors, counters, and furniture using appropriate chemicals.
- Vacuumed carpeted areas in offices, lobbies, and exam rooms regularly.
- Cleaned windows and mirrors to maximize natural light and enhance visibility.
- Executed daily facility checklists, ensuring cleanliness of floors, glass entryways, bathrooms, and trash collection.
Education
High School Diploma -
Roncalli Catholic High School
05.2016
Skills
- Critical thinking skills
- Patient data management
- Admissions assessment
- Cash handling expertise
- Goal setting and performance tracking
- Verbal and written communication
- Multi-line telephone operation
Timeline
Admissions Specialist
Avera St. Luke's Hospital
08.2022 - 06.2023
Production Operator
3m
11.2021 - 03.2023
Server
Buffalo Wild Wings
09.2020 - 11.2021
Customer Service Cashier
Kessler's
11.2018 - 09.2020
Customer Service Representative/ Signs Specialist
Quality Quick Print
07.2016 - 04.2019
Office Cleaner
Barnett Vision Center
11.2011 - 08.2016
High School Diploma -
Roncalli Catholic High School
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