Cassandra Hreha

• Greeted and assisted 40-70 customers daily, documented service needs, coordinated vehicle handoffs and transports, and made adjustments to support efficient operations and timely service delivery.
• Generated and tracked work orders/repairs through internal systems, relayed updates to teams, and managed schedule changes under pressure to minimize delays and ensure smooth workflow.
• Performed data entry, spreadsheet tracking of customer information, responses, and operational details to maintain accurate records and support decision-making.
• Handled occasional urgent transports, pickups/deliveries, and inter-dealership coordination, consistently delivering on schedule.
• Streamlined loaner vehicle processes with checklists and mapping systems, ensuring vehicles were prepared and ready.

• Sorted, organized, and managed files, spreadsheets, and reports while providing professional, friendly assistance to staff and the public.
• Cross-trained in front-office procedures to support reception and administrative tasks efficiently.

• Operated point-of-sale system efficiently to process customer transactions
• Maintained cleanliness and organization in dining and kitchen areas
• Delivered exceptional customer service by addressing inquiries and concerns
• Prepared food items according to safety and quality standards

(Graduated June 2023)