Cassandra Huerta
Santa Ana,Ca
Summary
Experienced in customer service for 15 years, adept at collaborating with colleagues and excelling independently. Thrives in fast-paced environments, consistently exceeding expectations by strictly following company policies and procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bus Operator
PCAM LLC
Anaheim,Ca
04.2023 - 07.2025
- Inspected vehicles before and after trips to maintain safety standards.
- Collaborated with dispatchers to report any issues impacting route schedules or vehicle performance.
- Executed transportation services using diverse bus types, adhering to scheduled routes and safety protocols.
- Addressed passenger inquiries, providing information on operations and fares.
- Maintained comprehensive understanding of bus systems and routes for effective customer guidance.
- Delivered compassionate assistance to passengers requiring mobility aid.
Caregiver/Personal Aide
Homewatch Caregivers
Huntington Beach, Ca
12.2020 - 03.2023
- Facilitated daily living tasks for elderly clients by preparing meals, assisting with feeding, reminding about medications, grooming, bathing, transferring, performing light housekeeping, and conducting range of motion exercises.
- Tracked and documented routine vital sign data, ensuring accuracy and consistency.
- Coordinated daily schedules, medical appointments, personal errands, and family visits.
- Delivered assistance across multiple settings such as residential homes, assisted living facilities, and rehab centers.
Receptionist
Irvine Florist
Irvine, Ca
02.2013 - 10.2020
- Executed administrative responsibilities by efficiently managing phone and email communications, photocopying, scanning, file organization, website management, and inventory.
- Utilized Microsoft Word and Excel to prepare essential customer account documentation.
- Resolved customer questions and complaints effectively to provide high customer satisfaction by becoming knowledgeable on all products and services
- Provided interpretation services for Spanish-speaking individuals.
Receptionist
Heaven Hair and Nail Spa
Irvine, CA
04.2009 - 01.2012
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Built rapport with clients and colleagues through a professional approach and interpersonal expertise.
- Handled scheduling of appointments and supervised inventory control.
- Ensured reception area remained clean and well-organized to uphold a professional environment.
- Handled payment processing with precision to maintain transaction security.
Education
High School Diploma - undefined
Newport Harbor High School
06.2010
Certification for Nursing Assistant - undefined
North Orange County ROP
06.2010
Skills
- Administrative support
- Customer service
- Verbal and written communication
- Multitasking and organization
- Time management
- Professional demeanor
- Problem-solving
- Quick learner
Certification
- CNA Certification
- Class B License: Passenger and Air Brake
- DOT Medical Certification
Languages
Fluent Spanish
Timeline
Bus Operator
PCAM LLC
04.2023 - 07.2025
Caregiver/Personal Aide
Homewatch Caregivers
12.2020 - 03.2023
Receptionist
Irvine Florist
02.2013 - 10.2020
Receptionist
Heaven Hair and Nail Spa
04.2009 - 01.2012
High School Diploma - undefined
Newport Harbor High School
Certification for Nursing Assistant - undefined
North Orange County ROP