Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Ingram

Park Forest,IL

Summary

Dedicated admissions and records officer with over 11 years of experience in higher education, specializing in student recruitment and admissions processes. Proven track record in coordinating events, maintaining databases, and facilitating student interactions to enhance enrollment outcomes. Strong leadership skills complemented by management experience in retail and mental health settings, emphasizing a commitment to customer service and team development. Currently pursuing a Master of Science in Addiction Studies to deepen expertise while demonstrating success in streamlining operations and fostering a positive work environment.

Overview

29
29
years of professional experience

Work History

2nd Assistant Manager

Menards Team Member
08.2024 - 04.2025
  • Responsible for overseeing daily operations
  • In charge of leading and developing team members
  • Supervised a team of ten customer service agents to maximize sales
  • Responsible for customer satisfaction and maintaining store standards

Admissions & Records Officer

Governors State University
08.2001 - 10.2023
  • Communicated academic program availability, school policies, eligibility, and enrollment processes
  • Gathered completed application and supporting documentation to compile application portfolio
  • Responsible for reviewing and analyzing credentials to determine equivalency and verify authenticity
  • Served as a reference and liaison with other departments
  • Responsible for maintaining records, applying policies and staying updated on current trends

Mental Health Technician

Shapiro Developmental Center
05.1999 - 04.2001
  • Responsible for providing direct patient care and support to individuals with mental health conditions
  • Collaborated in assessment procedures and assisted in implementing therapeutic treatment plans
  • Assisted with daily living skills, led activities, facilitated group sessions and provided emotional support
  • In charge of recognizing and responding to patients in crisis, implementing de-escalation techniques to ensure safety
  • Served as a vital link within the multidisciplinary team, communicating patient status to nurses, therapist and other staff

Assistant Manager

Walgreen's Corporation
03.1996 - 12.1998
  • Oversaw the daily operations
  • Supervised twelve team members and decreased handling time by 20%
  • Responsible for assigning task, managing scheduling, and providing coaching on best practices for customer service and operational procedures
  • Implemented training processes for newly hired employees
  • Monitored and analyzed sales performance, implemented merchandising strategies, and ensure profitability by protecting store assets
  • Supervised store cash management, including register counts, bank transactions, safe deposits, and all aspects of bookkeeping

Education

Master of Science - Addiction Studies

Governors State University
University Park, IL
09.2025

Bachelor of Science - Business Administration

Governors State University
University Park, IL
05.1992

Skills

  • Proficient in various software tools
  • Retail transaction processing
  • Strong organizational abilities
  • Cash flow oversight
  • Team leadership
  • Extensive customer service experience
  • Customer-focused retail leadership
  • Service excellence

Timeline

2nd Assistant Manager

Menards Team Member
08.2024 - 04.2025

Admissions & Records Officer

Governors State University
08.2001 - 10.2023

Mental Health Technician

Shapiro Developmental Center
05.1999 - 04.2001

Assistant Manager

Walgreen's Corporation
03.1996 - 12.1998

Bachelor of Science - Business Administration

Governors State University

Master of Science - Addiction Studies

Governors State University

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Cassandra Ingram