Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Irvin

Champaign,IL

Summary

Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Healthcare Technician

Carle Hospital
Urbana, IL
06.2021 - Current
  • Assisted in the preparation of patients for examinations and treatments.
  • Monitored patient's vital signs during treatments or diagnostic tests.
  • Provided assistance with daily living activities such as bathing, dressing, eating and transferring patients.
  • Collected specimens for testing purposes such as urine samples or throat swabs.
  • Provided emotional support to patients and their families during treatment process.
  • Responded quickly to emergency situations by providing appropriate medical attention.
  • Prepared rooms for incoming patients by setting up medical instruments and supplies.
  • Ensured that all patient information was kept confidential in accordance with HIPAA regulations.
  • Observed and reported changes in patient condition to registered nurse.
  • Recorded patient vital signs, documenting information into medical charts.
  • Responded quickly and with deep care for patients to build trust and rapport.
  • Transported patients as assigned by registered nurses.

EVS Technician

Carle Foundation Hospital
Urbana, IL
09.2020 - 06.2021
  • Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
  • Followed safety guidelines to ensure a safe work environment for staff members and visitors.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Disinfected surfaces using approved chemicals according to safety regulations.
  • Responded quickly to customer requests or complaints regarding housekeeping services.
  • Checked rooms after being serviced to make sure they meet quality standards.
  • Followed infection control policies when handling soiled linen or contaminated surfaces.
  • Reported any repairs or damages observed during routine rounds of inspection.

Housekeeper

Prairie Winds of Urbana
Urbana, IL
11.2019 - 09.2020
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Dietary Aide

Prairie Winds Of Urbana
Urbana, IL
03.2015 - 11.2019
  • Stocked supplies in dining areas as needed.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Engaged with residents to provide positive and enriching experiences.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Set up trays and food service carts to deliver food to residents.

Cashier

Walmart
Savoy, IL
08.2014 - 03.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Server

Bob Evans Restaurant
Champaign, IL
05.2013 - 12.2014
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Intern

Carle Foundation Hospital
Urbana, IL
06.2011 - 07.2011
  • Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
  • Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
  • Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.

Food Service Worker

Subway
Champaign, IL
08.2008 - 06.2009
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Delivered food orders promptly and accurately to guests tables.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Ensured that all foods were prepared according to health department regulations.
  • Replenished condiments at customer tables as needed.

Education

High School Diploma -

Urbana High School
Urbana, IL
05-2020

Skills

  • CPR and First Aid
  • Infection control procedures
  • Emergency response training
  • HIPAA Compliance
  • Vital signs monitoring
  • Electronic documentation
  • Patient Care
  • Blood Glucose Monitoring
  • Specimen Collection
  • Patient Monitoring
  • Safe cleaning with chemicals
  • Customer Service
  • Residential Cleaning
  • Teamwork
  • Exceptional time management
  • Hardworking
  • Cash Register Operation
  • ID Verification
  • POS Systems
  • Cash Handling
  • Payment Processing
  • Money Handling
  • Staff Training
  • Customer service excellence

Timeline

Healthcare Technician

Carle Hospital
06.2021 - Current

EVS Technician

Carle Foundation Hospital
09.2020 - 06.2021

Housekeeper

Prairie Winds of Urbana
11.2019 - 09.2020

Dietary Aide

Prairie Winds Of Urbana
03.2015 - 11.2019

Cashier

Walmart
08.2014 - 03.2015

Server

Bob Evans Restaurant
05.2013 - 12.2014

Intern

Carle Foundation Hospital
06.2011 - 07.2011

Food Service Worker

Subway
08.2008 - 06.2009

High School Diploma -

Urbana High School

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Cassandra Irvin