Cassandra Jackson
Jacksonville,AL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Jack’s Family Restaurant
Jacksonville, AL
08.2024 - Current
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained accurate records of transactions using the point-of-sale system.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Customer Service Manager
Johnson’s Giant Food
Jacksonville, AL
03.2023 - 08.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
High School Diploma -
Piedmont High School
Piedmont, AL05-2007
Associate of Arts - Business Administration
Gadsden State Community College
Gadsden, ALSkills
- Guest Services
- Customer Complaint Resolution
- Order coordination
- Merchandise Restocking
- Check processing
- Payment Collection
- Product Merchandising
- Customer Service
- Cash Handling
- Account Management
- Cash Management
- POS System Operation
- Positive and professional
- Customer Satisfaction
Timeline
Customer Service Cashier
Jack’s Family Restaurant
08.2024 - Current
Customer Service Manager
Johnson’s Giant Food
03.2023 - 08.2024
High School Diploma -
Piedmont High School
Associate of Arts - Business Administration
Gadsden State Community College
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