Cassandra James
Hemet,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Medical Biller and Coder
PromiseCare Management Services, LLC
03.2021 - Current
- Correctly coded and billed medical claims for various primary and specialty offices and hospital facilities.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Medical Administrative Assistant
PromiseCare Management Services, LLC
09.2016 - 03.2021
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Medical Administrative Assistant
Apple Medical Group
10.2015 - 09.2016
Delivery Driver
Papa John's Pizza
04.2009 - 12.2015
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Platt College - Riverside
Riverside, CA09.2015
High School Diploma -
Hemet High School
Hemet, CA2008
Skills
- HIPAA Confidentially Compliance
- Payment posting
- Data Entry
- Billing and Coding
- Document Management
- Data Verification
- Customer Service
- Workflow Management
- Records Management
- Auditing
- Clerical Tasks
Timeline
Medical Biller and Coder
PromiseCare Management Services, LLC
03.2021 - Current
Medical Administrative Assistant
PromiseCare Management Services, LLC
09.2016 - 03.2021
Medical Administrative Assistant
Apple Medical Group
10.2015 - 09.2016
Delivery Driver
Papa John's Pizza
04.2009 - 12.2015
Associate of Science - Administrative Assistance And Secretarial Science
Platt College - Riverside
High School Diploma -
Hemet High School
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