ELISE THORSSON
New Smyrna Beach,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Medical Receptionist/Medical Biller and Coder
Alaska Center for Pediatrics
Anchorage, AK
04.2011 - 01.2020
- Primary Receptionist for the practice. Handled all patient check-ins and check-outs, scheduling, paperwork, medical records and inquiries.
- Primary Biller and coder for all insurance and patient claims
- Reviewed medical charts and flagged incomplete or inaccurate information
- Handled all patient billing calls and resolved complaints timely and efficiently
- Managed patient scheduling and appointment confirmations to ensure optimal clinic flow.
- Coordinated communication between patients, healthcare providers, and insurance companies for seamless service delivery.
- Implemented electronic health record systems to enhance patient data management and accessibility.
- Trained new staff on office procedures, enhancing overall team efficiency and service quality.
- Streamlined patient check-in processes, reducing wait times and improving patient satisfaction rates.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Administrative and Billing
Frontier Therapy
01.2010 - 01.2011
- Created and implemented bio pages and marketing system
- Created and implemented financial billing system to keep track of outgoing company and incoming patient expenses
- Maintained provider and patient scheduler
- Handled all patient calls and resolved complaints
Medical Receptionist
Austin Medical Associates
Austin, TX
08.2009 - 08.2010
- Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
- Facilitated communication between patients and medical staff, ensuring timely information exchange.
- Processed patient intake forms and verified insurance details for accurate billing.
- Maintained electronic health records with attention to detail, supporting compliance and data integrity.
Bartender and Waitstaff
Parrains Restaurant
01.2001 - 01.2008
- Upsold daily specials and promotions to exceed sales goals
- Operated efficiently in high-volume setting
- Trained employees on suggestive up-selling techniques
- Kept accurate inventories
Education
Bachelor of Arts - Music Education
Louisiana State University and A&M College
Baton Rouge, LACPC (Certified Professional Coder) - Certified Professional Coder
AAPC
Anchorage, AK09-2013
Copywriting
Comprehensive Copywriting Academy
Direct Response Copywriting
American Writers & Artists Inc
Skills
- Customer Service
- Highly Organized
- Time-Driven
- Persuasion Sales Techniques
- Laser-focused Mindset
- Telephone etiquette
- Appointment scheduling
- Front desk operations
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Documentation
- Medical office procedures
Certification
Certified Professional Coder
Languages
English
Interests
- Since discovering and navigating my own personal infertility journey, I have immersed myself in the IVF world and feel that it is not only the path for my future family, but that I feel called to help others on this journey as well I have spent the last 12 months learning and soaking up as much as I can I have never felt a pull this strongly towards a career and I am ready to dive in!
- Crafting and DIY Projects
- Music
- Creative Writing
Timeline
Medical Receptionist/Medical Biller and Coder
Alaska Center for Pediatrics
04.2011 - 01.2020
Administrative and Billing
Frontier Therapy
01.2010 - 01.2011
Medical Receptionist
Austin Medical Associates
08.2009 - 08.2010
Bartender and Waitstaff
Parrains Restaurant
01.2001 - 01.2008
Copywriting
Comprehensive Copywriting Academy
Bachelor of Arts - Music Education
Louisiana State University and A&M College
CPC (Certified Professional Coder) - Certified Professional Coder
AAPC
Direct Response Copywriting
American Writers & Artists Inc
MISSION STATEMENT
My main focus is to help others achieve their goals of success in building their future families! As a mother of two beautiful children who is pursuing a third, I would love to be a part of the helping others in their infertility journey. This would allow me to grow both professionally and personally.