Cassandra James
Brent
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience
Overview
12
12
years of professional experience
Work History
Tax Specialist
H&r Block
Centreville
11.2021 - Current
- Documented financial transactions related to taxation matters for audit purposes.
- Provided guidance to clients regarding changes in federal, state, and local laws that may affect them financially.
- Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
- Facilitated communication between taxpayers and government agencies regarding outstanding payments or other concerns.
- Created reports summarizing the details of all filings made during the year.
- Reviewed prior year returns for accuracy and completeness.
- Assisted with audits conducted by Internal Revenue Service agents.
- Responded promptly to client inquiries related to their taxes or other fiscal matters.
- Identified potential deductions or credits that could reduce the amount of taxes owed by a client.
- Advised clients on strategies to minimize their future tax liabilities.
- Interacted with IRS personnel to resolve discrepancies between taxpayer records and IRS requirements.
- Ensured compliance with applicable federal, state, and local laws governing taxation policies.
- Researched federal, state and local regulations to ensure compliance with all applicable laws.
- Maintained current knowledge of changes in taxation rules and regulations through continuing education and professional development courses.
- Prepared, reviewed, and filed tax returns for individual clients.
- Collaborated with accounting staff to ensure timely preparation of filings.
- Organized files containing source documents used in the preparation of tax returns.
- Helped individual clients, trusts, partnerships, and corporations maintain compliance with tax and reporting laws.
- Researched and interpreted complex tax regulations in order to advise clients on the most advantageous methods of filing their taxes.
LAMINATION TECHNICIAN
Mollertech
Centreville
10.2023 - 01.2024
- Interpreted complex technical documents relating to product specifications and production methods.
- Assisted in troubleshooting problems with machinery or materials used in the lamination process.
- Stacked, labeled, and packaged finished products for shipping or storage according to company standards.
- Inspected materials for defects prior to laminating processes.
- Responded promptly to requests from supervisors or other staff members related to laminating operations.
- Unloaded finished product from machines and inspected it for quality assurance purposes.
- Conducted quality control tests regularly throughout shift to ensure that end-products meet customer requirements.
- Adhered strictly to safety protocols outlined by the company when working with hazardous chemicals or materials used in the lamination process.
- Monitored the quality of finished product during the entire production process.
- Maintained accurate records of daily production activities and completed reports on a regular basis.
- Collaborated with other technicians to ensure all safety procedures were followed at all times while operating machinery.
- Ensured lamination machines were operating correctly and efficiently.
- Operated lamination equipment to laminate plastic film to paper products.
- Utilized hand tools such as screwdrivers, wrenches, pliers. when performing minor repairs or adjustments on machinery.
ONLINE PERSONAL SHOPPER
Walmart
Centreville
04.2020 - 11.2023
- Greeted customers and provided excellent customer service
- Provided detailed product information to customers
- Created personalized shopping experiences for each customer
- Reconciled discrepancies between inventory levels and purchase orders.
- Processed refunds, returns and exchanges efficiently.
- Assisted in selecting items according to customer preferences.
- Coordinated with vendors to ensure timely deliveries of products.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Responded promptly to customer inquiries via phone or email.
- Analyzed consumer feedback data to understand customer needs better.
- Determined the best delivery methods based on order size and destination.
- Provided detailed product information to customers.
- Greeted customers and provided excellent customer service.
- Tracked inventory levels and replenished stock when necessary.
- Created personalized shopping experiences for each customer.
- Identified opportunities for process improvement within the organization.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
ASSISTANT STORE MANAGER
Dollar General
Brent
10.2020 - 06.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Supervised cash handling processes to ensure accuracy of transactions
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
- Provided training to new employees on company policies and procedures.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Maintained a safe working environment by enforcing safety regulations.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Coordinated with vendors to secure product availability at competitive prices.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Organized weekly meetings with department heads to review progress on key objectives.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
CORRECTIONAL OFFICER
Bibb County Jail
Brent
03.2017 - 06.2019
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
MEDICAL RECORDS CLERK
Bibb Medical Center
Centreville
12.2012 - 07.2014
- Reviewed patient charts for accuracy and completeness
- Processed incoming medical records requests
- Maintained a secure filing system for confidential documents
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Maintained a secure filing system for confidential documents.
- Conducted periodic audits of physical documentation versus electronic health records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Scanned paper records into digital format.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Assisted in developing processes for maintaining current information in patient's files.
- Entered data into electronic health record systems.
- Collected, compiled and maintained statistical data on hospital utilization, beds occupied.
- Identified discrepancies between physical documentation and electronic health records.
- Updated patient files with new medical information as needed.
- Processed incoming medical records requests.
- Verified insurance eligibility prior to releasing protected health information.
- Resolved any discrepancies found in the review process.
- Provided training to staff members on proper documentation techniques for medical records.
Education
High School Diploma -
Bibb County High School
Centreville, AL05.2007
Skills
- Machine Operation
- Production Scheduling
- Tax preparation
- Tax compliance
- Client consultation
- Financial reporting
- Tax research
- Regulatory compliance
- Audit assistance
- Data analysis
- IRS communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Customer service
- Report generation
- Documentation management
- Lamination techniques
- Equipment maintenance
- Technical documentation
- Quality control
- Production monitoring
- Safety compliance
- Inventory management
- Process improvement
- Communication skills
- Self motivation
- Project planning
- Hand tools usage
- Employee training
- Safety procedures
- Job estimation
- Product knowledge
- Order processing
- Sales analysis
- Market research
- Conflict resolution
- Team leadership
- Training and development
- Order coordination
- Visual merchandising
- Cash handling
- Performance evaluation
- Incident reporting
- Policy enforcement
- Surveillance monitoring
- Safety protocols
- Emergency response
- Interpersonal communication
- Crisis management
- Medical terminology
- Electronic health records
- Data entry
- Quality assurance
- Document management
- Confidentiality compliance
- Record auditing
- File organization
Timeline
LAMINATION TECHNICIAN
Mollertech
10.2023 - 01.2024
Tax Specialist
H&r Block
11.2021 - Current
ASSISTANT STORE MANAGER
Dollar General
10.2020 - 06.2021
ONLINE PERSONAL SHOPPER
Walmart
04.2020 - 11.2023
CORRECTIONAL OFFICER
Bibb County Jail
03.2017 - 06.2019
MEDICAL RECORDS CLERK
Bibb Medical Center
12.2012 - 07.2014
High School Diploma -
Bibb County High School