Cassandra James
Brent,AL
Summary
Motivated employee with a strong desire to take on new challenges. Known for a solid work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively in unsupervised environments and quickly acquire new skills.
Overview
12
12
years of professional experience
Work History
Tax Specialist
H&r Block
11.2021 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed tax submissions and made sure all information complied with regulations.
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
- Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
- Identified potential audit red flags to minimize risk of IRS audits.
- Researched complex tax issues utilizing online resources and professional tax software.
- Maintained compliance by adhering to current tax laws and regulations.
- Assessed client tax situations to determine best filing options.
Lamination Technician
Mollertech
10.2023 - 01.2024
- Ensured lamination machines were operating correctly and efficiently.
- Operated lamination equipment to laminate plastic film to paper products.
- Adjusted machine settings as needed for each job according to customer specifications.
Online Personal Shopper
Walmart
04.2020 - 11.2023
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Created personalized shopping experiences for each customer.
Assistant Store Manager
Dollar General
10.2020 - 06.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Correctional Officer
Bibb County Jail
03.2017 - 06.2019
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Medical Records Clerk
Bibb Medical Center
12.2012 - 07.2014
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
Education
High School Diploma -
Bibb County High School
Centreville, AL05.2007
Skills
- Machine Operation
- Production Scheduling
- Documentation skills
- Reporting skills
- Tax return preparation
- Deferred tax accounting
- Tax preparation
- Tax compliance
- Software program proficiency
- Liability understanding
- Income and expense evaluations
- Organization skills
- Client communication
- Verbal/written communication
- Financial statement review
- Quality improvement
- Document preparation
- Mathematical calculations
- Auditing
- Information processing
Timeline
Lamination Technician
Mollertech
10.2023 - 01.2024
Tax Specialist
H&r Block
11.2021 - Current
Assistant Store Manager
Dollar General
10.2020 - 06.2021
Online Personal Shopper
Walmart
04.2020 - 11.2023
Correctional Officer
Bibb County Jail
03.2017 - 06.2019
Medical Records Clerk
Bibb Medical Center
12.2012 - 07.2014
High School Diploma -
Bibb County High School
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