CASSANDRA JEAN-PIERRE
Sunrise,FL
Summary
Results-driven professional seeking a full-time position that leverages strong interpersonal skills, effective time management, and advanced problem-solving capabilities. Proven ability to tackle challenges and deliver solutions in dynamic environments, ensuring organizational success and efficiency. Committed to continuous improvement and professional growth within a collaborative team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Accommodation Consultant
Amazon
Sunrise, FL
05.2022 - 07.2025
- Provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees
- Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon's employee retention efforts
- Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions
- Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders
- Maintains a caseload of up to 80 cases on average
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Caseload may fluctuate during periods of high volume such as peak, prime day and new site launches
- Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested
- Maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities
- Managed employee medical and dental benefits
- Created reports using excel spreadsheets
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Organized client meetings to provide project updates.
- Assessed company operations for compliance with safety standards.
Occupational Health and Safety Manager
Pediatric Associates
Plantation, Florida
10.2019 - 05.2022
- Developed training modules on occupational health and safety topics such as machine guarding, lockout and tagout procedures, hearing conservation.
- Investigated accidents or incidents to identify root causes, develop corrective actions, and improve overall safety performance.
- Acted as a liaison between employees and management when addressing questions or concerns about health and safety issues.
- Interacted with workers' compensation insurance providers regarding claims processing and other related matters.
- Collaborated with management personnel to create policies that promote a safe work environment for all employees.
Senior Disability Benefits Specialist
Broadspire
Sunrise, FL
05.2016 - 10.2019
- Strictly followed all federal and state guidelines for release of information
- Managed over 200 long term disability cases
- Contacted claimant's/physicians for routine follow up
- Processed monthly payroll for employees
- Resolved issues and inquiries from plan participants regarding long term disability benefits and deductions through telephone, email and in-person interactions
- Subject matter expert for new employees
- Created process flows
- Quality audits
- Managed administrative tasks associated with administering leave-of-absence policies.
Senior Care Management Associate
Aetna Life Insurance Company
Plantation, FL
11.2006 - 05.2016
- Processed disability claims on a daily basis, contact employees
- And Managers when necessary, make determinations on medical claims
- Evaluated patient care procedural changes for effectiveness
- Answered clients questions regarding family medical and short term disability
- Review Medical Certifications, Patient Flow charts and, attending Physician statements to make decisions on medical leave of absence
- Actively maintained up-to-date knowledge of applicable state and laws and regulations
- Handle escalations for Supervisor Contacted Patients throughout their leave of absence to ensure they will return to work effectively
- Communicated with providers on a daily basis to ensure all forms are completed and submitted in a timely matter
- Monitored shared email in-boxes and ensured inquiries were addressed
- Coordinated all department functions for team of 30 employees Created pivot tables and spreadsheets to improve inventory management and reporting accuracy
Education
Associate of Arts - Health Administration
Keiser University
Fort Lauderdale, FL01.1999
Skills
- ICD-10 Coding Proficiency
- Family Medical Leave Expertise
- ADA Compliance Management
- Licensed Public Notary
- Compensation Strategy
- Kronos
- UKG
- Hospital Administration
- Employee Training
- Employee Development
- Disability case management
- Benefits administration
- Stakeholder communication
- Process improvement
- Training and development
- Accommodation consulting
- Project management
- Flight arrangement
Certification
- Project Management Professional (PMP)
- Notary Public
- First Aid/CPR
- ICD-10 and CPT Coding
Languages
Creole, Native
Timeline
Regional Accommodation Consultant
Amazon
05.2022 - 07.2025
Occupational Health and Safety Manager
Pediatric Associates
10.2019 - 05.2022
Senior Disability Benefits Specialist
Broadspire
05.2016 - 10.2019
Senior Care Management Associate
Aetna Life Insurance Company
11.2006 - 05.2016
Associate of Arts - Health Administration
Keiser University