Cassandra Johnson
Chico,CA
Summary
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
9
9
years of professional experience
Work History
Bank Teller
Timberland Bank
Chehalis, WA
11.2019 - 03.2020
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Bank Teller
Timberland Bank
Chehalis, WA
04.2018 - 09.2018
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Bank Teller
Security State Bank
Rochester, WA
07.2011 - 08.2013
- Educated customers about different types of banking services available at the branch.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Skills
- Financial Transactions
- Money Handling
- Cash counting
- Upselling skills
- Money orders
- Transaction Processing
- Signature Verification
- Balance Transfers
- Stress Tolerance
- Transaction processing accuracy
- Data Entry Efficiency
- Cash Handling
- Drawer balancing
- Exceptional customer service
Timeline
Bank Teller
Timberland Bank
11.2019 - 03.2020
Bank Teller
Timberland Bank
04.2018 - 09.2018
Bank Teller
Security State Bank
07.2011 - 08.2013
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