Cassandra Justice
Customer service Expert
Flagstaff,AZ
Summary
Customer Service Professional with over 20 years of experience delivering exceptional support and fostering client relationships. Proficient in Microsoft Office Suite, leveraging strong technical skills to enhance productivity. Demonstrated ability to type at 65 wpm, ensuring efficient communication and documentation. Aiming to utilize extensive expertise to contribute positively to a dynamic team environment.
Overview
25
25
years of professional experience
Work History
Customer Service Expert
AutoZone
Hampton, VA
09.2022 - 04.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Generated sales leads through cross selling initiatives.
- Developed and maintained positive relationships with customers through effective communication.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted available products and services to customers during service, account management and order calls.
- Tracked orders placed by customers to ensure timely delivery of goods and services.
- Managed incoming calls from customers efficiently and effectively.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service
Chick-fil-A
Flagstaff, USA
10.2021 - 08.2022
- Responsible for ensuring the satisfaction of service by always being friendly, kind, courteous and ensuring the accuracy of orders.
- Responsible for the cleanliness of the dining room, and directing traffic and completing orders in our drive-thru or assisting where needed in the help of my fellow team mates.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Customer Service
Loancare
Virginia Beach, USA
01.2012 - 06.2021
- Responsible for assisting customers over the phone with their mortgage concerns, and addressing those concerns to other areas of the company if needed, or directly handling the request.
- I was responsible for ensuring that the customer was receiving statements, understood escrow, or other areas of their mortgage.
- Resolved customer service issues as needed.
- Provided customer service support during remote broadcasts.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Assisted customers and provided excellent customer service.
Education
Medical Assistant -
Tidewater Tech
Newport News, VA01.2005
GED -
Hampton High School
Hampton, VA06-2001
Skills
- Product knowledge
- Effective communication
- Team collaboration
- Microsoft Office Suite
- Typing
- Customer service
Mortgage Servicing Experience
9 years
Awards
- Received an 'Exceptional Customer Service' award in Quality and publicly acknowledged on numerous occasions for outstanding work performance
- Routinely provided exceptional customer service and troubleshooting abilities on various T-mobile communication devices
- Performed spot sales in specific products, actively participated in additional holiday duties, and encouraged charitable participation
- Experienced in proficiently endorsing and selling cosmetic sales and photographic maintenance, and able to multitask
References
Furnished upon request
Direct Customer Service Experience
- Customer Service Expert, Autozone, Hampton, VA, 09/28/2022, 4/22/2023
- Customer Service Representative, Chick-Fil-A, Flagstaff, AZ, 10/01/21, 08/05/2022
- Customer Service, LOANCARE, Virginia Beach, VA, 01/01/12, 05/01/17
- Customer Service, NCO, Hampton, VA, 11/01/08, 02/01/10
- Customer Service, Teletech, Hampton, VA, 03/01/06, 09/01/08
- Customer Service, Eckerd Drug Store, Hampton, VA, 06/01/04, 06/01/05
- Customer Service, Southland Corporation (7-11), Hampton, VA, 08/01/01, 05/01/02
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekPersonal development programsTeam Building / Company RetreatsCompany CultureQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Expert
AutoZone
09.2022 - 04.2023
Customer Service
Chick-fil-A
10.2021 - 08.2022
Customer Service
Loancare
01.2012 - 06.2021
Medical Assistant -
Tidewater Tech
GED -
Hampton High School
Similar Profiles
Maryanna RangelMaryanna Rangel
Sales Associate at AutoZoneSales Associate at AutoZone
Amanda StolpAmanda Stolp
Sales Associate at AutoZoneSales Associate at AutoZone
Nicholas PenaNicholas Pena
Sales Associate at AutoZoneSales Associate at AutoZone
Brenda Wilson HawkinsBrenda Wilson Hawkins
Customer Satisfaction Clerk at AutoZoneCustomer Satisfaction Clerk at AutoZone
Tarika Jonnada PrasadTarika Jonnada Prasad
Orientation Ambassador at Center for International Education - NAUOrientation Ambassador at Center for International Education - NAU