Jaila Dodson
Hephzibah,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Expert
T-Mobile
Augusta, GA
05.2021 - Current
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Streamlined processes for improved efficiency in handling customer inquiries.
- Decreased response time by implementing an effective ticketing system for customer support requests.
- Boosted customer retention with exceptional service and timely resolution of concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed approximately 40 incoming calls per day from customers.
Personal Assistant
Techedge Media Solutions
Alpharetta
02.2014 - Current
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
Education
Information Technology
Strayer University
Washington, DC06.2025
GED -
City College of Chicago
Chicago, IL05.2015
Skills
- Empathy Display
- CRM Familiarity
- Product Knowledge
- Performance Metrics
- Problem Solving
- Telephone Etiquette
- Written Communication
- Decision Making
- Team Collaboration
- Attention to Detail
- Call Center Experience
- Positive Attitude
- Technical Support
- Complaint Handling
- Active Listening
Timeline
Customer Service Expert
T-Mobile
05.2021 - Current
Personal Assistant
Techedge Media Solutions
02.2014 - Current
Information Technology
Strayer University
GED -
City College of Chicago