Summary
Overview
Work History
Education
Skills
References
Timeline
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Cassandra Lang

Conway,Arkansas

Summary

Highly knowledgeable Pharmacist Manager with comprehensive experience in pharmacy operations, team leadership, and patient care. Strengths include strong managerial skills, in-depth understanding of pharmaceutical practices, and ability to ensure compliance with industry regulations. Known for effectively managing pharmacy staff and improving operational efficiency while maintaining high level of patient satisfaction.

Overview

8
8
years of professional experience

Work History

Pharmacist Manager

CVS Pharmacy
Little Rock, AR
08.2020 - 08.2024
  • Managed daily operations of pharmacy, including staffing and scheduling.
  • Developed policies and procedures to ensure compliance with regulatory standards.
  • Resolved customer complaints in a timely and professional manner.
  • Monitored inventory levels, ordered medications, and maintained records of all drugs dispensed.
  • Trained new employees on proper techniques for compounding prescriptions.
  • Coordinated with physicians and insurance companies to obtain prior authorizations for medications.
  • Reviewed patient profiles to identify drug interactions or potential problems regarding allergies, contraindications, or duplication of therapy.
  • Provided counseling services to patients about their medication usage, side effects, storage requirements.
  • Evaluated clinical data from laboratory results and patient histories to determine appropriate dosage requirements for medications.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Analyzed financial reports related to pharmaceuticals purchased by the organization.
  • Provided guidance and support to pharmacists during high-volume periods.
  • Recruited, hired and trained new medical and facility staff.

Prior Authorization Pharmacist

CVS HEALTH CORPORATION
Phoenix, AZ
08.2016 - 04.2020
  • Reviewed prior authorization requests to ensure accuracy and completeness of required information.
  • Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
  • Provided guidance to providers regarding the prior authorization process.
  • Coordinated with other departments to obtain additional information needed for prior authorization.
  • Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
  • Processed appeals in a timely manner as per policy guidelines.
  • Maintained accurate records of all authorization activities in the database system.
  • Researched clinical criteria and determined eligibility for requested services based on plan provisions.
  • Collaborated with internal staff members to resolve discrepancies or issues related to prior authorizations.
  • Assisted with developing policies and procedures related to prior authorizations.
  • Conducted quality assurance audits of prior authorization processes according to established standards.
  • Facilitated communication between providers, payers and health plans regarding prior authorization processes.
  • Ensured compliance with state and federal regulations pertaining to prior authorizations.
  • Analyzed utilization data reports for utilization management purposes.
  • Identified areas where improvements can be made within the department by analyzing trends in denials and approvals.
  • Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.

Education

Ph.D. - Doctor Of Pharmacy

Harding University
Searcy, AR
08-2016

Skills

  • Insurance Billing
  • Insurance Verification
  • Immunization Administration
  • Patient Counseling
  • Patient Care and Education
  • Medication Management
  • Prescription Verification
  • Staff Training and Development
  • Employee Supervision
  • Pharmaceutical Calculations
  • Pharmacy marketing and promotions
  • Retail pharmacy operations
  • Pharmacy operations
  • Administering vaccines
  • OTC Recommendations
  • Insurance Coordination
  • Clinical Documentation
  • Data Entry

References

References available upon request.

Timeline

Pharmacist Manager

CVS Pharmacy
08.2020 - 08.2024

Prior Authorization Pharmacist

CVS HEALTH CORPORATION
08.2016 - 04.2020

Ph.D. - Doctor Of Pharmacy

Harding University

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Cassandra Lang