Cassandra Lilly
Destin,FL
Summary
Highly-motivated with desire to take on new challenges, Strong work ethic, adaptability, and exceptional interpersonal skills, Adept at working effectively unsupervised and quick mastering new skills.
Diligent with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
13
13
years of professional experience
Work History
CNA
Westwood Rehabilitation Center
10.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Business Operations Coordinator
Club Wyndham/ Travel N Leisure
06.2024 - Current
- Contributed to the development of long-term strategic plans by analyzing market trends and competitive landscapes.
- Improved customer satisfaction, addressing client concerns promptly and professionally.
- Evaluated customer needs and feedback to drive product and service improvements.
USF and Tampa General Hospital
01.2023 - 01.2024
- Answering phone schedule and cancelling appointments for patients
- Send encounter to the doctor for medication refills
Saddlebrook Resort & Spa
01.2022 - 01.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Displayed strong telephone etiquette, effectively handling difficult calls
- Answered [Number] calls per shift to assist with customer questions and concerns
Ms. Brown Nursing Home
01.2018 - 01.2021
- Assisted patients with shaving bathing and oral hygiene to promote healthy habits and overall wellness
- Reminded patients to take prescribed medications or nutritional supplements
- Supported daily living activities by serving meals, feeding, ambulating and turning over and postponing patients
Sandals Ochi Beach Resort
01.2012 - 01.2017
- Provided information about hotel services upon request from guests
- Followed safety procedures when handling hazardous materials
- Responded to requests from guests regarding housekeeping needs
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
Education
JM Nursing LPN
College of Hospitality
01.2015
High School Diploma - undefined
Ocho Rios High School
01.2000
Skills
- Flexible Schedule
- Effective Communication
- Staff Management
- Valid Driver's License
- Valid CPR Certification
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- End-of-life care
- Maintaining confidentiality
- Patient transfers
Language
English (Good)
Timeline
CNA
Westwood Rehabilitation Center
10.2024 - Current
Business Operations Coordinator
Club Wyndham/ Travel N Leisure
06.2024 - Current
USF and Tampa General Hospital
01.2023 - 01.2024
Saddlebrook Resort & Spa
01.2022 - 01.2023
Ms. Brown Nursing Home
01.2018 - 01.2021
Sandals Ochi Beach Resort
01.2012 - 01.2017
High School Diploma - undefined
Ocho Rios High School
JM Nursing LPN
College of Hospitality
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