CASSANDRA LINDSEY
CashStore
Janesville
15
years of professional experience
Dedicated, hard-working, and personable marketing student who learns quickly, adaptive and works well with others. Great with instructions and time management along with sharp and active problem-solving and listening skills. Highly efficient, organized, and self-motivated with a positive outlook and a flexible schedule. Proficient in Microsoft Word, PowerPoint, some knowledge of Excel. Able to create an advertising campaign as well as work with Qualtrics. Skilled in creating a business plan and conducting a sales presentation. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Store Manager
3 Years 2 Months- Managed daily store operations, including opening and closing procedures, cash handling, customer inquiries, appointment scheduling, marketing, document evaluation, cash management, loan processing, and maintaining office cleanliness.
- Compiled monthly reports detailing sales figures, expenses, and profits to inform business decisions.
- Established customer service standards and monitored staff compliance.
- Oversaw daily store activities, ensuring efficient cash handling and adherence to opening and closing protocols.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Assessed operational efficiency of the store's departments.
Customer Service Leader
3 Months- Led customer service initiatives to enhance guest satisfaction and loyalty.
- Streamlined communication processes between departments to ensure operational efficiency.
- Mentored staff on conflict resolution techniques to improve customer interactions.
- Established best practices for handling escalated customer complaints, enhancing resolution speed and effectiveness.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments via phone, in person, and through email.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained clean and organized checkout areas, enhancing customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented best practices for cash handling, reducing discrepancies and improving accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Store Manager
2 Years- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer complaints in a timely manner.
- Managed daily store operations, ensuring efficient opening, closing, and cash handling procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly work schedules for store personnel.
- Delegated work to staff, setting priorities and goals.
- Assessed operational efficiency of the store's departments.
- Ensured compliance with safety regulations and company policies.
- Improved customer satisfaction and store operations by building relationships and effectively resolving daily issues.
- Evaluated employee performance, implementing corrective actions to address identified gaps.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Updated and maintained store signage and displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Led daily store operations ensuring optimal inventory levels and merchandising standards.
- Trained and developed team members to enhance customer service and operational efficiency.
Assistant Store Manager
4 Months- ASSISTED STORE MANAGER, PROCESSED LOANS, Managed cash transactions at point of sale, EVALUATED DOCUMENTS, ASSISTED CUSTOMERS WITH THE LOAN PROCESS, ANSWERED PHONE CALLS AND SET UP APPOINTMENTS, TOOK PAYMENTS IN STORE AND OVER THE PHONE
- Led daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
2nd Assistant Manager
9 Months- Managed store opening and closing procedures, ensuring smooth operations and security., SHIFT SHOES INTO BINS, TAKE IN AND PROCESS SHIPMENT, ASSIST CUSTOMERS, Perform inventory counts to track stock levels, Executed weekly and monthly paperwork, maintaining accurate records for inventory and sales., RECEIVE AND PREPARE TRANSFERS, COMPLETE ORDERS, Count cash in safe to ensure accuracy, COMPLETE CHANGE ORDERS, Supported store manager in daily operations, contributing to team coordination and customer service.
- Assisted in training and onboarding new team members to enhance store operations.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Implemented visual merchandising strategies to elevate customer engagement and drive sales performance.
Floor Lead
1 Year 1 Month- Opened and closed store, ensuring smooth operations and customer satisfaction, SHIFTED SHOES INTO BINS, HELPED ASSIST CUSTOMERS, COMPLETED COUNTS, WORKED WITH SHIPMENT, RECEIVED AND PREPARED TRANSFERS, Conducted safe counting at end of shift AND RAN REGISTER, Educated new employees on store procedures
- Supervised daily store operations, ensuring optimal team performance and customer satisfaction.
- Trained and mentored new associates, fostering a collaborative team environment and enhancing productivity.
- Implemented inventory management strategies, improving stock accuracy and reducing discrepancies.
Assistant Store Manager
7 Months- Opened and closed store efficiently, ensuring security and readiness for operations., Managed and trained employees to enhance team performance and service quality, ASSIST STORE MANAGER, Handled customer complaints and returns, resolving issues to maintain customer satisfaction, Counted cash drawers at the end of shifts to ensure accuracy in financial reporting. AND GET CHANGE FUND
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
Second Assistant Manager
8 Months- Counted cash drawers at end of shift to ensure accuracy., OPENED AND CLOSED STORE, Checked in vendors and orders to maintain inventory accuracy, MANAGED EMPLOYEES, Handled customer complaints to enhance satisfaction and resolve issues
- Led team in daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service best practices.
- Developed inventory management strategies to enhance product availability and minimize waste.
Second Assistant Front End Manager
4 Months- Balanced cash drawers at the end of each shift, completed reports to track daily front end operations, handled guest questions to enhance customer satisfaction, OPEN AND CLOSE THE FRONT END
- Assisted in managing front-end operations, ensuring optimal customer service and store presentation.
- Trained and mentored team members on effective cash handling procedures and customer engagement strategies.
- Implemented efficient workflow processes to enhance checkout efficiency, reducing customer wait times.
Head Cashier
2 Months- Distributed cash to cashiers for transactions, Scheduled and managed employee breaks for optimal coverage, Monitored entrance and exit points to deter theft TO PREVENT THEFT, Sought price verification from the pricing department & Responded to guest inquiries to enhance customer service
- Supervised daily cash operations, ensuring accuracy and adherence to company policies.
- Trained and mentored new cashiers on customer service best practices and register procedures.
- Managed cash drawer audits, identifying discrepancies and implementing corrective actions.
Cashier
2 Months- Handled cash transactions accurately and efficiently, Sold products by providing customers with informed recommendations, Processed card payments, ensuring prompt and secure transactions, Organized products on checkout displays for easy access.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances and performed end-of-day reconciliations.
Cashier
3 Months- Cleaned store daily to ensure a welcoming environment for customers., Handled cash transactions at the register to provide accurate change., Facilitated product sales to meet customer needs, PROCESSED CARDS
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Stocker
5 Months- Down stacked pallets to optimize storage space, USED BARCODE SCANNER, Restocked shelves with merchandise to ensure product availability for customers, Responded to customer inquiries to provide assistance and information
- Organized inventory shelves to enhance product visibility and accessibility.
- Assisted in unloading shipments, ensuring efficient stock replenishment across departments.
- Implemented best practices for stock rotation to minimize waste and maintain product freshness.
Crew Member
4 Months- Managed cash transactions, ensuring accurate handling and accountability, Processed card payments, maintaining efficiency and customer satisfaction. Sanitized store surfaces daily, Removed garbage from premises regularly
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Operated kitchen equipment efficiently while adhering to safety protocols.
Temp
1 Month- Conducted quality inspections of reed switches to ensure functionality and safety., Prepared product for shipment by securely packaging items to prevent damage., Measured weights of reed switches to verify specifications and quality control., Performed product tests to assess performance and reliability before distribution.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Temp
4 Months- Placed bottles onto conveyor belt for efficient production flow., Maintained cleanliness of machines to ensure optimal operation, Packaged products for distribution to meet demand, PUT PRODUCT ON PALLET
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Associates of Applied Science - Marketing
Associates of Applied Science - Business Management
- SOCIAL MEDIA MARKETING
- SALES PRINCIPLES
- MARKET RESEARCH GLOBAL BUSINESS
- ADVERTISING
- INTRO TO ENTREPRENEURSHIP
Skills
Customer service management
Customer needs analysis
Demonstrate sales techniques
Prepare selling strategies
Promotional campaign development
Customer engagement improvement
Sales Professional
Customer relations
Operations Management
Inventory control
Operational oversight
Report Generation
POS Systems
Supply Ordering
Visual merchandising
Staff development
Multitasking and organization
Work Planning and Prioritization
Problem-Solving
Accurate Cash Handling
Cash Management
Bank and Safe Deposits
Store Opening and Closing
MS Office Proficient
Dependability
Strategic Thinker
Effective communication
Friendly and Positive
Relationship management
Team leadership
Relationship management
Accomplishments
- Member of the National Technical Honor Society
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Websites, Portfolios, Profiles
linkedin.com/in/cassandra-hurtado13
Timeline
Customer Service Leader
Pilot Travel Centers
03.2026 - 06.2026Read More
Store Manager
Dollar Tree Stores
03.2024 - 03.2026Read More
Store Manager
CashStore
06.2023 - CurrentRead More
Assistant Store Manager
CashStore
02.2023 - 06.2023Read More
2nd Assistant Manager
Skechers
05.2022 - 02.2023Read More
Floor Lead
Skechers
04.2021 - 05.2022Read More
Assistant Store Manager
Dollar General
10.2020 - 05.2021Read More
Second Assistant Manager
Casey's General Store
01.2020 - 09.2020Read More
Second Assistant Front End Manager
Menard
07.2019 - 11.2019Read More
Head Cashier
Menards
05.2019 - 07.2019Read More
Cashier
Menards
03.2019 - 05.2019Read More
Cashier
TriPar Oil Co.
04.2016 - 07.2016Read More
Stocker
Wal-Mart
09.2014 - 02.2015Read More
Crew Member
Taco Bell
08.2013 - 12.2013Read More
Temp
Hamlin
08.2012 - 09.2012Read More
Temp
U.S Chemical
02.2011 - 06.2011Read More
Waukesha County Technical College
Associates of Applied Science from Business Management
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Waukesha County Technical College
Associates of Applied Science from Marketing
Read More