Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cassandra Martinez

New Port Richey,FL

Summary

I'm a goal orientated woman who works hard everyday to achieve the knowledge and expertise to be the best at my job. I am prior active duty US Navy. Therefore I am use to structure and chain of command. My work experience with the dental field and Progressive has given me a lot of experience with customer service and working in a timely fashion. I hope that my skills and experiences will allow me to explore new opportunities to further my career with Progressive.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Progressive
02.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained up-to-date knowledge of product and service changes.

Dental Assisting

Peninsula Dental Care of Newport News
12.2020 - 02.2022
  • Assisted dentist in all aspects of dentistry using four-handed dentistry
  • Assisted with all dental procedures, patient education and scheduled appointments
  • Assisted with sterilization and protocols
  • OSHA, HIPAA, CPR, Radiology certified

Aviation Ordnance

United States Navy
07.2015 - 07.2021
  • Ordnance tech for missile launchers, bomb racks, and guns
  • Office assistant and secretary

Education

Practical Dental Assisting -

Practical Dental Assisting of VA Beach
Virginia Beach, VA
04.2021

Skills

  • Customer service
  • Team Building
  • Meeting coordination
  • Communication
  • Data Entry
  • Organization and Time Management
  • Self-Motivated
  • Computer proficiency
  • Problem-Solving
  • Active Listening
  • Typing
  • Relationship building

Accomplishments

  • Certificate from practical dental assisting, 04/21
  • DANB Infection Control, 11/20
  • DANB Radiology Health and Safety, 03/21
  • CPR, 02/21

Timeline

Customer Service Representative

Progressive
02.2023 - Current

Dental Assisting

Peninsula Dental Care of Newport News
12.2020 - 02.2022

Aviation Ordnance

United States Navy
07.2015 - 07.2021

Practical Dental Assisting -

Practical Dental Assisting of VA Beach

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Cassandra Martinez