Cassandra Martinez
Henderson
Summary
I want to join a work environment where I can maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic and eager to contribute to my team for success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
13
13
years of professional experience
Work History
Professional Dog Groomer
Henderson Pet Resort
01.2022 - Current
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Professional Dog Groomer
Petco Animal Supplies Stores Inc.
10.2018 - 02.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Maintained a clean environment, cleaned up after myself, managed tasks throughout the day to keep work place sanitary and presentable
Cashier, Customer Service Rep, Dog Groomer
Petsmart
05.2014 - 10.2018
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Maintained store cleanliness
- Performed tasks in a timely manner
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Crew Member
Chipotle Grill
05.2014 - 07.2016
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Trained new team members on procedures, customer service and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
Cashier
McDonald's Restaurant
09.2012 - 03.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Mentored new team members on sales software system operation.
Education
High School Diploma -
Visa Del Lago High School
Folsom, CASkills
- P>Multitasking Abilities
- P>Active Listening
- P>Excellent Communication
- P>Stocking and replenishing
- P>Money handling abilities
- P>Training development aptitude
Personal Information
Title: 10 Years, Retail Customer Service Representative
Timeline
Professional Dog Groomer
Henderson Pet Resort
01.2022 - Current
Professional Dog Groomer
Petco Animal Supplies Stores Inc.
10.2018 - 02.2022
Cashier, Customer Service Rep, Dog Groomer
Petsmart
05.2014 - 10.2018
Crew Member
Chipotle Grill
05.2014 - 07.2016
Cashier
McDonald's Restaurant
09.2012 - 03.2014
High School Diploma -
Visa Del Lago High School
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