Summary
Overview
Work History
Skills
Certification
Timeline
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Dianne Harrington

Tucson,AZ

Summary

Dynamic and dedicated Professional Dog Groomer with extensive experience at Petco, recognized for enhancing customer satisfaction through exceptional grooming services and strong client relationships. Proficient in advanced clipper skills and known for reliability and attention to detail, ensuring a stress-free experience for pets and their owners.

Experienced with grooming multiple dog breeds to enhance their health and appearance. Utilizes breed-specific grooming methods and ensures calm environment for pets. Knowledge of advanced grooming techniques and exceptional customer service skills to build client trust and satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Professional Dog Groomer

Petco
04.2023 - 08.2025
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

Professional Dog Groomer

Petco
04.2022 - 04.2023
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for behavioral problems and signs of health issues.

Skills

  • Proper bathing techniques
  • Advanced clipper skills
  • Sanitary area grooming
  • Expert scissoring techniques
  • Cleaning and sanitizing
  • Knowledge of breed standards
  • Appointment scheduling
  • Record keeping
  • Patience and tact
  • Ear cleaning proficiency
  • Grooming best practices
  • De-matting techniques
  • De-shedding procedures
  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Multitasking
  • Dependable and responsible
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Honest and dependable

Certification

Petco Grooming Certification

Timeline

Professional Dog Groomer

Petco
04.2023 - 08.2025

Professional Dog Groomer

Petco
04.2022 - 04.2023

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Dianne Harrington