CASSANDRA MCGOWEN
I thrive in a fast- paced work field, with the ability to perform and adapt. I take pride in my ability to work well under pressure and communicate effectively with team members and patients. I value the importance of being proficient in adopting and demonstrating policies and procedures to maintain a safe work environment and complete goal-oriented tasks in a timely manner. To secure a challenging yet rewarding position in the healthcare field, where knowledge, and skills, development can flourish. My education in leadership skills, healthcare experience, and client relation expertise can be utilized to ensure quality patient care and experience that impacts the department positively. Further, contributing to a healthy work environment with a positive and team inspired attitude for the benefit of all in the organization.
Work History
- Closely working with ER staff and patients
- Providing/Accommodating proper patient care
- Alerting/relaying patient concerns, complaints, changes, or requests to clinical team members.
- Emergency Rescue Services, including adding patients to the Healthcare system, allows clinical staff to view on tracking board.
- Summarizing symptoms provided by the rescue team or patients to prioritize patient intake flow.
- Updating patient medical charts, verifying demographics, adding preferred pharmacy location, charting notes, obtaining signatures, and admissions.
- Trained in Healthcare systems – EPIC, Teletracking, Cerner, ONESOURCE, FormFast, and STAR
Patient Service Specialist
- Healthcare system trained- EPIC
- Patient verification
- Retrieved and stored patient information to ensure accurate and accessible records.
- Transcribed doctor orders to facilitate timely patient care and treatment.
- Referrals/Authorizations
- Provided customer support via phone.
- Verified patient information to confirm eligibility and prevent billing issues.
- Healthcare policies and procedures
- Utilized medical terminology in documentation.
- Receiving, directing, and placing phone calls
- Bookkeeping: including credits or collections, preparing/sending financial statements or bills, and keeping financial records.
- Inventory control: demand forecasting, order generation, vendor management
- Customer focus attitude for customer satisfaction
- Microsoft programs
- Customer service
- Communication
- Multitasking
- Conflict resolution
- POS systems
Veterinarian Technician
3 Years- Triaged and discharged patients, addressing medical concerns, follow-up needs, and appointment reviews
- Recorded patient health questionnaires to gather essential medical information.
- Performed and prepared blood draws and radiology procedures, ensuring accurate sample collection
- Knowledge in safety protocols for lab draws, hazards, contamination, and personal protective equipment
- Executed blood work in-house and prepared samples for external lab analysis, maintaining quality standards
- Utilized medical laboratory terminology to ensure accurate communication and reporting.