Cassandra Miles
Westland,MI
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Always on time.
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Housekeeper/Teamlead
Greenfield An Optalis Rehabilitation Center
Royal Oak, Michigan
08.2024 - Current
- Cleaned patient rooms and common areas daily for hygiene and comfort.
- Managed laundry operations, ensuring cleanliness and proper folding of linens.
- Disinfected surfaces and equipment to maintain a safe environment for residents.
- Assisted in organizing cleaning supplies and maintaining inventory levels.
- Communicated effectively with staff to coordinate housekeeping tasks efficiently.
- Responded promptly to special cleaning requests from nursing staff or management.
- Maintained records of cleaning schedules and completed tasks for accountability.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
Housekeeping
Quality Care Nursing Home
Detroit, MI
05.2021 - 05.2025
- Managed laundry services, ensuring cleanliness and timely delivery.
- Followed infection control procedures to protect residents' health.
- Trained new staff on cleaning protocols and safety standards.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Organized closets with hangers for guests' clothing items.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Cleaned common areas promptly upon arrival on the floor
CNA /Direct Care Worker
Mission Point Nursing home
Detroit, MI
07.2019 - 08.2022
- Maintained cleanliness and organization of resident rooms and common areas.
- Monitored patient vital signs and reported changes to nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Documented activities and recorded information in EMR system.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported residents within the facility as needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Assisted residents with daily living activities and personal care needs.
Education
Certified Nursing Assistant -
Yes CNA
04.2021 - 05.2021
High School Diploma
Covenant Academy
Detroit , Michigan 07.2013 - 06.2014
Conveant
Skills
- Cleaning procedures
- Laundry management
- Disinfection techniques
- Inventory management
- Customized cleaning services
- Time management
- Infection control
- Training new staff
- Problem solving
- Attention to detail
- Client interactions
- Furniture arrangement
- Maintenance requests
- Vacuuming and sweeping
- Exceptional communicator
- Hardworking
- Excellent oral and written communication
- Hazardous chemical training
- Surface disinfection
- Deep cleaning expertise
- Residential cleaning
- Resident support
- Ceiling fan cleaning
- Customer-oriented
- Safety protocols
References
References available upon request.
Timeline
Housekeeper/Teamlead
Greenfield An Optalis Rehabilitation Center
08.2024 - Current
Housekeeping
Quality Care Nursing Home
05.2021 - 05.2025
Certified Nursing Assistant -
Yes CNA
04.2021 - 05.2021
CNA /Direct Care Worker
Mission Point Nursing home
07.2019 - 08.2022
High School Diploma
Covenant Academy
07.2013 - 06.2014
Conveant