Cassandra Miller
Cambridge,MN
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service and business management. Collaborative communicator to quickly build relationships with both clients and business audiences. Highly motivated retired competition dancer with 9+ years of expertise in delivering beautiful stage performances. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Business Manager
River Counseling
Isanti, MN
01.2012 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Checked facility for open windows, locked doors and malfunctioning smoke detectors to maintain client safety.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Managed numerous client accounts to track and collect money owed.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Monitored past due accounts and pursued collections on outstanding invoices.
Key Manager
Applebee's
Cambridge, MN
01.2020 - 05.2021
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Managed daily operations, client relations and IT.
Server/Bartender
Applebee’s
Cambridge, MN
01.2016 - 05.2021
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Cashier/FEO
Fleet Farm
Cambridge, MN
12.2012 - 03.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Bachelor of Arts - Business
Concordia University
St. Paul, MN05.2019
Associate of Arts - Psychology
Anoka-Ramsey Community College
Cambridge, MN05.2017
High School Diploma -
Cambridge-Isanti High School
Cambridge, MN06-2015
Skills
- Active Listening Skills
- Team Building and Leadership
- Rehearsals and daily practice
- Cool Under Pressure
- Conflict and Complaint Resolution
- Team Player
- High Energy and Stamina
- Performance preparation
- Competition Preparation
- Choreography creation
- Email and Phone Etiquette
- Customer Service
Affiliations
- I started my dancing career at the age of 3 years old. Once I moved to Isanti MN with my family I started dancing at Fancy Dancing and made the competition dance team when I was 6 years old until 10 years old. We won many performances all over Minnesota in tap, lyrical, jazz, and hiphop.
- I played center position in Hockey age 5-11 through Cambridge Isanti Hockey Association
- I did 2 years of gymnastics. Have good flexibility and can do backbend, cartwheel, handstand, splits
- During middle school grades 6th 7th, and 8th I played volleyball and softball each year and basketball 1 year. I also did Choir and played the trumpet.
- Age 13 I did 1 year at Dance Dynamics in Isanti MN. I did not continue because it was not a good fit for me.
- 2012 Freshman year of Highschool I joined Desiree's Dance Studio in North Branch, MN. My first year there I did not do competition but decided to try out for competition team the following year.
- 2013 Sophomore; Tried out for the competition team and made the "crystal" dance line and was the youngest one to make the team that year.
- 2014 - 2015 Junior and Senior; I made the "Diamond" dance line which was highest level they had there at Desiree's Dance Studio. Diamond line had 14 females and we competed in Jazz, Hip Hop, Production, and Lyrical and won high achieving awards all over MN competitions. I am proud to say that I continuously made the front and middle positions when learning our formations.
- 2015 In addition to "Diamond" line I made the "Troupe" Hip Hop only dance line that was for all ages
- During 2012-2015 I had dance practice 3 nights a week 7pm-9pm and had to attend 2 Saturday skills classes per month. I was extremely committed and really enjoyed my time with Desiree's Dance Studio.
- 2013 - 2015 I was a youth group leader through New Hope Church
- I have volunteered through Family Pathways 4 times serving food to homeless
- I babysat for neighbors growing up. Ages infant and older.
- 2014-2015 I made the Prostart Cooking class in High School and competed in 2 different cooking competitions.
References
References available upon request.
Timeline
Key Manager
Applebee's
01.2020 - 05.2021
Server/Bartender
Applebee’s
01.2016 - 05.2021
Cashier/FEO
Fleet Farm
12.2012 - 03.2014
Business Manager
River Counseling
01.2012 - Current
Bachelor of Arts - Business
Concordia University
Associate of Arts - Psychology
Anoka-Ramsey Community College
High School Diploma -
Cambridge-Isanti High School
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