Cassandra M. Lovett
Athens,GA
Summary
Service-oriented professional with a proven track record in enhancing customer experiences that contribute to revenue growth. Accomplished industry leader skilled in staff training, performance evaluation, and implementing continuous improvement initiatives. Expertise in financial reporting and budget management ensures operational efficiency and fiscal responsibility. Committed to leveraging management skills to drive organizational success.
Overview
18
18
years of professional experience
Work History
General Manager
Hampton by Hilton
Athens, GA
01.2022 - Current
- Directed hotel and facilities operations.
- Elevated GSS and minimized CPOR.
- Executed and supervised comprehensive PIP renovation of property.
General Manager
Holiday Inn Express
Fairhope, AL
10.2020 - 04.2022
- Increased effectiveness of hiring and training processes.
- Formulated yearly budget in partnership with managers to enhance profitability.
- Managed projects for restoring and renovating facilities impacted by hurricanes.
Associate Resort Manager - North Village
Holiday Inn Club Vacations
Kissimmee, FL
01.2016 - 10.2020
- Established and nurtured trusting relationships with owners and guests.
- Supported HR as a Certified Academy Trainer.
- Established a 'Way of Recreation' activities program for PCB resort.
Rental Director
Paradise Properties Vacation Rentals and Sales
Inlet Beach, FL
01.2012 - 01.2014
- Led and managed multiple departments with over 35 direct reports.
- Cultivated and preserved partnerships with rental property owners.
- Leveraged revenue management methods to maximize financial gains.
- Managed P&L statements, YTD budget, and financial records.
Guest Services Director
Royal Beach and Golf Resorts
Santa Rosa Beach, FL
01.2008 - 01.2012
- Expanded company structure by establishing Guest Services, Reservation, Housekeeping, and Maintenance Departments.
- Oversaw employee acquisition, coaching, and professional development.
- Coordinated acquisition of new rental properties.
Education
Bachelor of Science - Recreation, Tourism, and Events, Hospitality
Florida State University
01.2018
Associates Degree - Business
Northwest Florida State College
01.2016
Diploma - Hospitality and Resort Management
Academy at Sandestin
01.2000
Skills
- Facilities renovation
- Revenue optimization
- Customer relationship management
- Visionary leadership
- Administrative skills
- Staff training and development
References
- Jeanne Marie McNellis, McNellis Organization, (303) 881-3674
- Brandy Hughes, Bay Co Health Department, (850) 543-5383
- Melissa Steelman, Marketing Coordinator, (321) 480-1562
- Evelyn Strickland, Aid to Walton Commissioner, (850) 213-6471
Accomplishments
- Garnet and Gold Scholar
- 2018 Wilson Award Recipient
References
References available upon request.
Timeline
General Manager
Hampton by Hilton
01.2022 - Current
General Manager
Holiday Inn Express
10.2020 - 04.2022
Associate Resort Manager - North Village
Holiday Inn Club Vacations
01.2016 - 10.2020
Rental Director
Paradise Properties Vacation Rentals and Sales
01.2012 - 01.2014
Guest Services Director
Royal Beach and Golf Resorts
01.2008 - 01.2012
Bachelor of Science - Recreation, Tourism, and Events, Hospitality
Florida State University
Associates Degree - Business
Northwest Florida State College
Diploma - Hospitality and Resort Management
Academy at Sandestin