Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cassandra Moll

Surgery Scheduler
Washington,IN

Summary

Dynamic professional with extensive experience in surgical scheduling at Heartland OBGYN, excelling in HIPAA compliance and patient advocacy. Proven ability to resolve conflicts and enhance patient education, ensuring seamless coordination of care. Adept at data entry and effective communication, consistently delivering high-quality support in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Surgery Scheduler

Heartland OBGYN
Washington
03.2020 - Current
  • Adhered to HIPAA guidelines to ensure confidentiality of patient information.
  • Coordinated surgical schedules for multiple surgeons while maintaining prompt turnaround times.
  • Managed patient check-in and check-out processes, including payment processing.
  • Assisted physicians in resolving scheduling conflicts related to surgeries.
  • Communicated with ancillary departments on behalf of patients throughout pre-operative processes.
  • Gathered medical histories and current information for surgeons prior to procedures.
  • Scheduled follow-up appointments as directed by physicians, ensuring continuity of care.
  • Provided patient education regarding surgery processes, responding promptly to inquiries.

Direct Support Professional

Four Rivers Resource Services
Washington
03.2014 - Current
  • Responsible for assisting individuals with developmental disabilities to attain a more self-directed life, and inclusion in normal life experiences and opportunities in their home and community.
  • Also assist individuals with daily activities such as: personal hygiene and grooming, feeding and ambulation, medication and other health-related tasks, basic housekeeping, shopping and other daily activities.
  • These supports may be provided in their home or in their community.
  • Along with the previously mentioned responsibilities, also act as an advocate for the individual in communicating their needs, goals and self expression.

Data Entry Clerk

Golden Rule Life Insurance Company/United Healthcare
Lawrenceville
06.2010 - 03.2011
  • Company Overview: Insurance
  • Process and review insurance applications, compile data, submit information into mainframe, issue policies.
  • Process applications for, changes to, reinstatement of, and cancellation of insurance policies.
  • Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Insurance

Youth Development Specialist

Southwest Indiana Regional Youth Village
Vincennes
09.2008 - 03.2010
  • Includes, but not limited to the supervision of residents and appropriate behavior intervention; counseling, guidance and emotional support; and development of life skills through training programs.
  • Multi-tasking, problem solving, deescalation techniques

Education

Bachelor of Science - Criminology

Indiana State University
Terre Haute, IN
05-2002

High School Diploma -

Western Boone Jr/Sr High School
Thorntown, IN
06-1998

Skills

  • Surgical scheduling and coordination
  • HIPAA compliance
  • Patient education and engagement
  • Electronic health records management
  • Insurance verification and pre-certification
  • Data entry and proficiency
  • Conflict resolution
  • Time management
  • Customer service and support
  • Effective communication
  • Problem solving
  • Attention to detail
  • Patient advocacy
  • Office administration and reception
  • Payment collection
  • Task prioritization

Affiliations

  • Mother
  • Amateur photographer
  • Book collector

References

References available upon request.

Timeline

Surgery Scheduler

Heartland OBGYN
03.2020 - Current

Direct Support Professional

Four Rivers Resource Services
03.2014 - Current

Data Entry Clerk

Golden Rule Life Insurance Company/United Healthcare
06.2010 - 03.2011

Youth Development Specialist

Southwest Indiana Regional Youth Village
09.2008 - 03.2010

Bachelor of Science - Criminology

Indiana State University

High School Diploma -

Western Boone Jr/Sr High School

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Cassandra MollSurgery Scheduler
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