Cassandra Molocea
Canfield,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Dog Grooming Assistant
Knotty Dog Grooming (Nancy's Grooming)
Boardman, Ohio
06.2016 - Current
- Assisted groomers with bathing, brushing, and blow-drying dogs.
- Prepared grooming stations with clean equipment daily.
- Maintained accurate inventory records to ensure availability of grooming supplies for efficient grooming operations.
- Greeted pet owners and shared service details in a friendly manner.
- Provided customer service assistance with scheduling appointments and payment transactions.
- Collaborated with team members to deliver high-quality grooming services in a timely manner.
Overnight Server
Steak N Shake
Boardman, Ohio
06.2015 - 06.2016
- Utilized POS systems to take food and drink orders, ensuring smooth service flow.
- Verified order accuracy before delivering meals and beverages to guests.
- Greeted guests and delivered friendly table service in dining room.
- Processed payments at point of sale, maintaining transaction accuracy and customer satisfaction.
Telephone Customer Service Representative
InfoCision
Boardman, OH
02.2014 - 06.2015
- Managed outbound call queues with CRM and dialer systems to ensure timely customer outreach.
- Contacted prospects and customers to promote products and services, enhancing customer engagement.
- Followed call scripts to resolve customer questions, present offers, and handle objections.
- Recorded and verified call details, updating customer information and account records in sales databases for accuracy.
Education
South Range High Scool
Canfield, OHSome College (No Degree) - Music Therapy
Cleveland State University
Cleveland , OH 09.2013 - 05.2014
Skills
- Appointment scheduling
- Client intake
- Attention to detail
- Clear communication
- Problem solving
- Time management
- Team collaboration
- Patience and empathy
- Verbal communication
- Active listening
- Conflict resolution
- Persuasive speaking
- Goal oriented
References
References available upon request.
Timeline
Dog Grooming Assistant
Knotty Dog Grooming (Nancy's Grooming)
06.2016 - Current
Overnight Server
Steak N Shake
06.2015 - 06.2016
Telephone Customer Service Representative
InfoCision
02.2014 - 06.2015
Some College (No Degree) - Music Therapy
Cleveland State University
09.2013 - 05.2014
South Range High Scool