Cassandra Moody
Odessa,USA
Summary
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Relationship Consultant
Nuvision Federal Credit Union
Remote
02.2024 - 07.2024
- Generated business through inbound/outbound calls using call lists to achieve sales goals.
- Worked directly with members/potential members via telephone, and email having conversations that matter goals and provide appropriate solutions.
- Educated members on product offerings and services to improve their financial well-being.
- Explained pricing and answered questions from members/potential members building value in the member relationship.
- Proactively reached out to members by phone to review relationships.
- Followed up with members/potential members via telephone or email following initial contact.
- Managed current loan pipeline, DMV documents, and operation documents.
- Resolved member requests-calculating terms on loans/Certificates.
- Continued product education and compliance training to better service member calls.
- Maintained accurate daily record of member conversations in CRM.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
MEO / Inbound Financial Services Representative
Mountain America Credit Union
Glendale, AZ / Remote
02.2022 - 12.2023
- Built and maintained relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.
- Provided quality service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which would include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs.
- Fulfilled member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives.
- Resolved problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Followed up with member interactions with thank you notes and phone calls using the MACU (222) approach.
- Prepared and disbursed loans within lending limits and credit union guidelines.
- Originated loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-selling loans.
- Prepared loan documentation, initiated credit reports and conducted closings for home equity, personal, and auto loans.
- Assisted members with account inquiries and transaction processing.
- Provided financial product recommendations tailored to member needs.
- Conducted thorough compliance checks to ensure regulatory adherence.
- Educated members on credit union services and financial literacy resources.
- Streamlined operational processes to enhance service delivery efficiency.
- Mentored junior staff in customer service protocols and best practices.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Maintained updated records of all financial transactions to support traceability.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
- Streamlined client onboarding process, reducing time to account activation and increasing customer satisfaction.
- Increased client retention with personalized follow-up calls and quarterly reviews to discuss portfolio performance.
- Developed and maintained strong client relationships to understand financial goals and provide tailored advice.
- Helped clients make informed decisions about financial future.
- Studied financial documents to identify potential areas needing improvement.
- Informed clients of strategies for reducing debt and maximizing savings.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Assisted clients with budgeting and cash flow management.
Keyholder/Beauty Advisor
Bare + Beauty Outlet
Glendale, AZ
11.2021 - 01.2022
- Supervised daily operations ensuring compliance with company policies and procedures.
- Managed cash register transactions, maintaining accuracy during high-volume sales periods.
- Trained and mentored new staff on customer service standards and operational protocols.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Conducted regular audits of store operations to identify areas for process improvement.
- Led team meetings to communicate goals, updates, and foster a collaborative environment.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Engaged with local community through events, enhancing store's reputation and customer base.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of beauty trends and product offerings.
- Advised customers on skincare and makeup products to enhance beauty routines.
- Implemented promotional strategies to increase sales of key beauty products.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Contact Center Representative/Loan Center Representative/Money Management Coach
Harborstone Credit Union
Lakewood, WA
04.2017 - 10.2021
- Resolved customer inquiries with precision, ensuring satisfaction and fostering loyalty.
- Facilitated effective communication across departments to streamline issue resolution processes.
- Mentored junior representatives, promoting skill development and adherence to quality standards.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Evaluated loan applications to determine creditworthiness and compliance with lending policies.
- Collaborated with underwriters to streamline approval processes and enhance turnaround times.
- Conducted thorough market analysis to identify competitive interest rates and product offerings.
- Mentored junior loan officers, providing training on industry regulations and best practices.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Boosted loan approval rates by meticulously evaluating applicants' financial information and advising on improvement strategies.
- Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
- Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
Supervisor/Beauty Advisor/Freelancer
Bare Minerals
Tacoma, WA
09.2015 - 10.2021
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Provided personalized beauty consultations to enhance customer satisfaction and product knowledge.
- Demonstrated effective product application techniques, improving client confidence in makeup usage.
- Maintained up-to-date knowledge of skincare and cosmetic trends to inform customer recommendations.
- Developed visual merchandising displays that attracted customer attention and increased product visibility.
- Processed payments, entering sales in register for prompt customer service.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
- Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
- Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
Cashier/Sales Floor team member/Logistics/Specialty Teams
Target
Tacoma, WA
04.2010 - 12.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries and product location.
- Promoted loyalty programs to enhance customer engagement.
- Trained new cashiers on operational procedures and best practices.
- Collaborated with team members to improve overall store performance.
- Ensured compliance with company policies regarding cash handling and security.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Trained new employees on operational procedures, enhancing team efficiency and knowledge retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Supported promotional plans by updating signage with price changes.
- Participated in regular training sessions to stay up-to-date with product knowledge and company policies.
- Adapted quickly to changing store priorities and customer needs, ensuring a smooth flow of operations on the sales floor.
- Assisted customers in locating desired products quickly, minimizing wait times and enhancing overall experience.
- Conducted regular price audits to ensure accuracy of all sales tags, reducing potential complaints or confusion among customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Beauty Advisor
Boots Cosmetics
05.2014 - 09.2015
- Provided personalized beauty consultations to enhance customer satisfaction and confidence in product selection.
- Demonstrated product knowledge through effective merchandising and promotional displays to drive sales.
- Assisted customers with skin care analysis and makeup application techniques, ensuring tailored recommendations.
- Implemented inventory management strategies to ensure product availability and minimize stock discrepancies.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Increased sales of premium skincare products with targeted recommendations.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
- Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
- Educated customers on latest beauty trends and products, leading to informed purchase decisions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
- Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Wilson High School/Tacoma Community College
01-2009
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Analytical thinking
- Customer relationship management
- Goal setting
- Time management
- Verbal and written communication
- Sell services
- Active listening
Accomplishments
- Achieved sales goals through effectively helping with certificate account openings, consumer loans, and Home Equity loans/lines of credit.
- Supervised team of 10 staff members.
- Achieved full time status in a part time business due to my consistent exceeding of sales goals (only 20 employees in the country achieved this with this business).
- Was promoted quickly due to my drive and willingness to learn and grow.
Certification
- NMLS License
Languages
English
Native or Bilingual
Timeline
Member Relationship Consultant
Nuvision Federal Credit Union
02.2024 - 07.2024
MEO / Inbound Financial Services Representative
Mountain America Credit Union
02.2022 - 12.2023
Keyholder/Beauty Advisor
Bare + Beauty Outlet
11.2021 - 01.2022
Contact Center Representative/Loan Center Representative/Money Management Coach
Harborstone Credit Union
04.2017 - 10.2021
Supervisor/Beauty Advisor/Freelancer
Bare Minerals
09.2015 - 10.2021
Beauty Advisor
Boots Cosmetics
05.2014 - 09.2015
Cashier/Sales Floor team member/Logistics/Specialty Teams
Target
04.2010 - 12.2015
GED -
Wilson High School/Tacoma Community College
Additional Information
I have been a stay at home wife since July of 2024 due to my husband wanting me to take a break to focus on moving states. I was originally in Wyoming, but we had to move to Texas quickly for my husband's job. I am now ready to be back in the workforce! While I was out of work, I still brought in income through part time social media work and a brief stint as an insurance agent for USHG. I was only with USHG for about a month and left due to not agreeing with their logic of having us be untruthful with the customers just to make a sale. I have worked in retail, customer service, and finance for over 15 years. The one thing I love about working in customer service is being able to interact with and help other people. It always gives me a feeling of accomplishment. I have learned how to be relatable to the customer I am working with so they feel more at ease and are able to understand our conversation to avoid any miscommunications. I always feel the need to go above and beyond for all customers as long as it is within policy and reason. I love learning new things in the workplace, it makes me feel useful and accomplished. I am constantly looking to grow within the company that I am in so that I can push myself and see how far I will go. Working in multiple fields has given me the opportunity to find what I enjoy and realize where I thrive.