Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shena Cabingabang Limon

Waipahu,HI

Summary

Dynamic professional with a proven track record at Hawaii State FCU, excelling in client relationship management and problem-solving. Recognized for enhancing customer satisfaction and operational efficiency, while leading teams to achieve goals. Skilled in attention to detail and cross-functional collaboration, driving comprehensive solutions that meet client needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Relationship Consultant

Hawaii State FCU
08.2024 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Senior Commercial Teller

American Savings Bank
05.2021 - 06.2024
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Identified potential sales opportunities, cross-selling bank products and services to customers.
  • Improved operational efficiency by identifying process improvements and implementing changes as needed.
  • Reduced transaction errors by maintaining thorough knowledge of bank products, services, policies, and procedures.

Lead Server

Olive Garden
05.2020 - 12.2021
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Server

Dave & Buster's
08.2017 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Political Science

Utah Valley University
Orem, UT

Associate of Science - Accounting

Kapiolani Community College
Honolulu, HI

Waipahu High School
Waipahu, HI
05-2014

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • MS office
  • Analytical thinking
  • Strategic planning
  • Customer relationship management

Certification

NMLS #2643771


Timeline

Member Relationship Consultant

Hawaii State FCU
08.2024 - Current

Senior Commercial Teller

American Savings Bank
05.2021 - 06.2024

Lead Server

Olive Garden
05.2020 - 12.2021

Server

Dave & Buster's
08.2017 - 12.2020

Bachelor of Science - Political Science

Utah Valley University

Associate of Science - Accounting

Kapiolani Community College

Waipahu High School

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